The 'ultimate bank customer experience': Are we there yet?
There's been a lot of talk about millennials and fintech over the past few years. But some in the banking industry are beginning to question whether they really should be treated like a new and exotic breed of retail banking customer.
At the Bank Customer Experience Summit, CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank, talked with Ricardo Belmar of InfoVista about cardless cash, chat bots, social media, video kiosks and how they all fit into an overall branch strategy that tailors the approach to a banking customer to the preferences of that customer — whatever his or her demographic group.
Topics: Customer Experience
Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.
Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.
Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex
Get to market faster with feature-rich digital signage from Intel, deliver tangible value and leave lasting impressions, measure audience engagement in real-time, and quickly adapt to new trends for a seamless experience across every channel.
Millennials have changed the way Mazzio's trains employees.
Sponsored by: Hughes
Cities are exploring a smart city vision that uses Internet of Things (IoT) technologies to collect and analyze data for better management of public resources and services.
This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.
Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent CONNECT Mobile Innovation Summit.
The ROBO 3D printer has given the design and engineering teams the power to create nearly anything that can be imagined to test, validate, explore and play to help realize client visions.
Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.
Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.
The Monarch is the latest in self-service kiosk technology from AML. Combining the power of a desktop computer and the user experience of a tablet, the Monarch is the ideal built-for-purpose kiosk designed for retail, hospitality and commercial applications.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.