The 'ultimate bank customer experience': Are we there yet?

There's been a lot of talk about millennials and fintech over the past few years. But some in the banking industry are beginning to question whether they really should be treated like a new and exotic breed of retail banking customer.

At the Bank Customer Experience Summit, CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank, talked with Ricardo Belmar of InfoVista about cardless cash, chat bots, social media, video kiosks and how they all fit into an overall branch strategy that tailors the approach to a banking customer to the preferences of that customer — whatever his or her demographic group. 


Topics: Customer Experience


Catch the highlights from ICX Summit

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.

Why Moe's is focused on adding tech to support delivery, catering and back-of-house functions

Why Moe's is focused on adding tech to support delivery, catering and back-of-house functions

Bruce Schroder, president of Moe's Southwest Grill, chats about how the brand uses technology to drive sales.

Sponsored by: Hughes

C-Speak: How merchants can protect their business from growing CNP fraud

C-Speak: How merchants can protect their business from growing CNP fraud

Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.

Engaging Digital Signage Built with Intel Inside®

Engaging Digital Signage Built with Intel Inside®

Get to market faster with feature-rich digital signage from Intel, deliver tangible value and leave lasting impressions, measure audience engagement in real-time, and quickly adapt to new trends for a seamless experience across every channel.

Public Retail Kiosks – Give a Unique Customer Experience

Public Retail Kiosks – Give a Unique Customer Experience

Cities are exploring a smart city vision that uses Internet of Things (IoT) technologies to collect and analyze data for better management of public resources and services.

Cowboy Chicken CEO talks about what keeps him awake at night

Cowboy Chicken CEO talks about what keeps him awake at night

Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.

Sponsored by: Hughes

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

How Kroger Co. is growing the business

How Kroger Co. is growing the business

Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent CONNECT Mobile Innovation Summit.

ROBO 3D™

ROBO 3D™

The ROBO 3D printer has given the design and engineering teams the power to create nearly anything that can be imagined to test, validate, explore and play to help realize client visions.

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

Retailers craft 'phygital' solutions

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.

AML Monarch

AML Monarch

The Monarch is the latest in self-service kiosk technology from AML. Combining the power of a desktop computer and the user experience of a tablet, the Monarch is the ideal built-for-purpose kiosk designed for retail, hospitality and commercial applications.

Video: Retailers dive into technology at Interactive Customer Experience Summit

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Is Your Store Omni-Channel Ready?

Is Your Store Omni-Channel Ready?

HughesON delivers the powerful network to provide your business with the Omni-Channel experience.


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