Webinars & Videos
Cisco Retail Demonstration at VoiceCon 2010
Tony Bates and Jim Grubb of Cisco demonstrate collaboration in a retail enterprise through Cisco's Quad Platform, which combines the power of social networking…
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Pan-Oston, NGA tour America to support independent grocers
The National Grocers Association and Pan-Oston have developed two state-of-the-art mobile Innovation Centers showcasing the latest in front-end technology. The…
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IBM SurePOS 500 overview
IBM's SurePOS 500 helps retailers build a dynamic infrastructure that can improve customer service while reducing checkout time.
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Jewelry retailer adds sparkle to merchandise
As one of the largest independent jewelers in the U.S., The Diamond Cellar in Dublin, Ohio is known for its expertise in service, selection and, now, its…
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Retail Media Kiosk from Frank Mayer
The new Retail Media Kiosk from Frank Mayer & Associates, Inc. allows users to download music, video, ringtones and more.
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Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service
A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to…
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Cisco, RSR retail observations for 2010
What did retail winners do in 2009 -- and what will they continue to do to stay ahead in 2010? Brian Kilcourse, Managing Partner, RSR Research, shares his…
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NCR's Mike Webster on reaching consumers in 2010
The senior vice president and general manager for the tech giant's retail and hospitality division discusses the changing nature of American consumers, and…
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HSN VP with advice for other retailers
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what other retailers can learn from his company.
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HSN VP looks forward to 2010
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what his company's focus will be in the coming…
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HSN VP on social media
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about how his company uses social media to engage its…
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Wittenstein on the term 'customer experience'
Customer experience architect Mike Wittenstein talks about how companies are playing loose with the term 'customer experience,' but few of them are quantifying…
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HSN VP on data analytics and customer feedback
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the various ways his company solicits feedback…
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Wittenstein: Stand in the shoes of your customers
Customer experience architect Mike Wittenstein lays out the one most important thing retailers need to do in 2010. This video was filmed at the NRF 99th Annual…
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NCR's Mike Webster talks NRF 2010
The senior vice president and general manager for the tech giant's retail and hospitality division discusses why NCR attended the Big Show in January.
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HSN VP on customer service
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the importance of delivering great customer…
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HSN VP on the evolution of the network
Bill Brand, executive vice president of programming, marketing and business development for HSN, discusses the HSN story and how his company has evolved from a…
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NRF 2010 highlights in review
Retail Customer Experience editor James Bickers takes you through selected attendee, exhibitor and speaker highlights from this year's NRF Annual Convention …
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CSG's Digital Folio on Microsoft Surface
Digital Folio by CSG is an integrated retail shopping experience application on Microsoft Surface that combines price/product comparisons, third party reviews…
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IdentityMine's Retail Map on Microsoft Surface
The Retail Map by IdentityMine is an application on Microsoft Surface that allows customers to browse, find out more about products and finally locate items on…
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As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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