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Webinars & Videos

NCR's Mike Webster on reaching consumers in 2010

The senior vice president and general manager for the tech giant's retail and hospitality division discusses the changing nature of American consumers, and…

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HSN VP with advice for other retailers

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what other retailers can learn from his company.

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HSN VP looks forward to 2010

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what his company's focus will be in the coming…

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HSN VP on social media

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about how his company uses social media to engage its…

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Wittenstein on the term 'customer experience'

Customer experience architect Mike Wittenstein talks about how companies are playing loose with the term 'customer experience,' but few of them are quantifying…

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HSN VP on data analytics and customer feedback

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the various ways his company solicits feedback…

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Wittenstein: Stand in the shoes of your customers

Customer experience architect Mike Wittenstein lays out the one most important thing retailers need to do in 2010. This video was filmed at the NRF 99th Annual…

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NCR's Mike Webster talks NRF 2010

The senior vice president and general manager for the tech giant's retail and hospitality division discusses why NCR attended the Big Show in January.

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HSN VP on customer service

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the importance of delivering great customer…

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HSN VP on the evolution of the network

Bill Brand, executive vice president of programming, marketing and business development for HSN, discusses the HSN story and how his company has evolved from a…

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NRF 2010 highlights in review

Retail Customer Experience editor James Bickers takes you through selected attendee, exhibitor and speaker highlights from this year's NRF Annual Convention …

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CSG's Digital Folio on Microsoft Surface

Digital Folio by CSG is an integrated retail shopping experience application on Microsoft Surface that combines price/product comparisons, third party reviews…

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IdentityMine's Retail Map on Microsoft Surface

The Retail Map by IdentityMine is an application on Microsoft Surface that allows customers to browse, find out more about products and finally locate items on…

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NRF: Nanonation Frameworks DS signage software

Zac Rustad of Nanonation describes the company's new software launch geared toward small and medium businesses.

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NRF: Intel's Smart POS self-checkout

Megan Walsh of Intel shows the Smart POS self-checkout at NRF 2010.

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NRF: Cisco Retail booth walk-through

A quick Walk Thru of NRF 2010 Cisco Booth, including TelePresence with AT&T;, Digital Media Suite, Energy Management, Lean Retail, PCI, Loss Prevention, Store…

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ProVision Technologies' 3D holographic kiosk

At last month's KioskCom Self Service Expo, ProVision Technologies showcased its 3DEO kiosk solution, which utilizes a 3D holographic display to attract users…

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Monster Media interactive campaign for Oxygen Network

Monster created a storefront window campaign for Oxygen’s Dance Your Ass Off reality show. The award was for Best Interactive Content. The Oxygen campaign…

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KIOSKCOM: Intava's Vector interactive display for retail

From the floor of the KioskCom Self Service Expo and The Digital Signage Show in New York, Troy Caroll, CEO of Intava, demonstrates the company's "Vector,…

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Bobbi Brown's video wall and touchscreen project

Josh Kampel of YCD Multimedia walks us through an installation of digital signage at Bloomingdale's in New York City for Bobbi Brown cosmetics.

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