Webinars & Videos
Is early Christmas marketing naughty or nice?
Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the…
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Keynote speaker Lou Carbone at RCEES 2013
Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video…
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The Brain Exchange: Mobile marketing strategy
At this year's Retail Customer Experience Executive Summit, David Drain of the Digital Screenmedia Association led a table discussion on mobile marketing. Here…
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The Brain Exchange: Brand execution and compliance
At this year's Retail Customer Experience Executive Summit, Mark Kovatch of Questar led a table discussion on brand execution and compliance. Here is his brief…
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The Brain Exchange: Customer service training
At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief…
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The Brain Exchange: Interactive guest experiences
At this year's Retail Customer Experience Executive Summit, Tricia Murphy of NEC led a table discussion on interactive guest experiences. Here is her brief…
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The Brain Exchange: Employee-driven results
At this year's Retail Customer Experience Executive Summit, Evencia Leite of Trendsource led a table discussion on how to drive employee-driven results. Here…
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Jeff Fromm talks marketing to Millennials
At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why…
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Dr. Chris Petersen talks retail around the world
At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked…
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Jim Knight on how to find, hire and keep the right people
Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-1…
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AT&T talks customer experience at RCEES
Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…
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Staples tacks on digital signage, kiosks to omnichannel stores
Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The…
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New solution helps control labor, inventory costs
WhentoManage has launched a new platform to help control inventory and labor costs, said Walker Thompson, VP of sales and marketing. The solution connects the…
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Breadcrumb develops POS system geared toward local businesses
Seth Harris, founder of Groupon-owned Breadcrumb, discusses how the company's new POS system works well for small business owners.
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ShiftNote: 'Post Its are so last year'
Leigh Ann Thompson of ShiftNote chats about how the company's digital solution makes communication easy for managers who need to pass on info to one another as…
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Square launches stand to create another way to use Square Register
Square's Faryl Ury explains how the new stand created by Square allows brick-and-mortar merchants to use the free POS system. The stand can be bolted to the…
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Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote
Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success. Jeff Fromm, millennial expert and 2013 Fast Casual…
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Getting Clued In to Experience Management
“What branding was to the Twentieth Century, experience management will be to the Twenty-First.” These are the words of Lou Carbone, the leader in the…
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Millennials: Now Seating 80,000,000
Millennials make up nearly 25% of the U.S. population and represent direct spending power estimated at $200 billion annually. If brand marketers want to…
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Future of Payments: ATM & Mobile Executive Summit 2013
An intriguing dynamic is playing out in the payments landscape: The demand for both cash and mobile financial services is increasing concurrently. Mobile…
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