Webinars & Videos
Infusion Retail Experience Lounge, New York
This year at NRF, Inclusion brought some highlights from its New York Experience Lounge. Although the "Big Show" has come and gone, the Lounge itself is still…
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Sport Chek West Edmonton Mall flagship store walkthrough
Sport Chek's new flagship store in the West Edmonton Mall provides consumers with access to world leading digital technology, an unparalleled array of leading…
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Microsoft Connected Fitting Room at NRF 2014
The fitting room is the crucial place where a customer decides whether to make a purchase. But most of the time, the customer is alone behind a curtain when…
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BrightLogic demos interactive floor
At this year's Customer Engagement Technology World, BrightLogic showed its Active Floor, which combines a splashy user experience with deep data analytics on…
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OnCue Technologies demonstrates interactive POS system
At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and…
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CETW: Nanonation's interactive entertainment system
Nanonation CEO Brian Fairfield demonstrated the company's new interactive entertainment system, designed for use in restaurant and retail environments, at this…
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Webinar: The Connected Store - Integrating the customer experience with technology
New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of…
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Is early Christmas marketing naughty or nice?
Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the…
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Keynote speaker Lou Carbone at RCEES 2013
Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video…
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The Brain Exchange: Mobile marketing strategy
At this year's Retail Customer Experience Executive Summit, David Drain of the Digital Screenmedia Association led a table discussion on mobile marketing. Here…
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The Brain Exchange: Brand execution and compliance
At this year's Retail Customer Experience Executive Summit, Mark Kovatch of Questar led a table discussion on brand execution and compliance. Here is his brief…
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The Brain Exchange: Customer service training
At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief…
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The Brain Exchange: Interactive guest experiences
At this year's Retail Customer Experience Executive Summit, Tricia Murphy of NEC led a table discussion on interactive guest experiences. Here is her brief…
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The Brain Exchange: Employee-driven results
At this year's Retail Customer Experience Executive Summit, Evencia Leite of Trendsource led a table discussion on how to drive employee-driven results. Here…
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Jeff Fromm talks marketing to Millennials
At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why…
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Dr. Chris Petersen talks retail around the world
At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked…
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Jim Knight on how to find, hire and keep the right people
Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-1…
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AT&T talks customer experience at RCEES
Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…
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Staples tacks on digital signage, kiosks to omnichannel stores
Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The…
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New solution helps control labor, inventory costs
WhentoManage has launched a new platform to help control inventory and labor costs, said Walker Thompson, VP of sales and marketing. The solution connects the…
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As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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