Webinars & Videos
CETW: Frank Eliason of Citibank talks social media
Frank Eliason, director of global industry at Citibank, talks about how most companies are not thinking through their approach to customer experience and how…
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CETW: Keynote Paul Price on social media
Paul Price, CEO of Creative Realities, discusses how technology is getting better, cheaper and faster - and how the rate of change is accelerating, and why it…
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Is that a digital signage lapel pin on your uniform?
Brian Kutchma, vice president of sales and marketing for digital signage provider Black Box, talks about his company's wearable digital signage displays.
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Fast Casual Executive Summit 2012: NEC
Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.
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Retail Doctor Bob Phibbs talks customer service training
The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.
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How Plink works: A conversation with CEO Peter Vogel
At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers to…
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The impact of omnichannel on specific retail segments
Peggy Casey and Bharat Popat with Cisco talk about key omnichannel trends facing retail stores and e-commerce operators.
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Webinar: How Applebee's Consolidated Its Talent Management Systems to Increase Efficiency and Their Bottom Line
Converting your restaurant to a single talent management system can improve efficiency and increase your bottom line ROI.
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NRA 2012: Front Flip
Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was…
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44Doors, QR codes and the art of mobile marketing
Tim Hayden, the CMO for mobile marketing company 44Doors, spoke with Mobile Payments Today at the Retail RAMP conference in Chicago. Hayden discussed how…
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Mobibucks discusses its ready-made m-payment solution
Louisville, Ky.-based Mobibucks is marketing it's ready-to-deploy mobile payment solution. Company SVP Bill Baustien took time at the Retail RAMP conference in…
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Fujitsu demos mobile, kiosk printers
Fujitsu recently launched a new mobile printer designed to work with Apple iOS systems but also has a version for Android formats. Cherryh Butler of…
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RedDotNet launches NFC integrated kiosk
RedDotNet showed off its 15-inch, NFC- integrated kiosk at CETW in San Francisco. Robb Kirschenmann, the company's vice president of operations, spoke with…
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IMG hopes its kiosk will give a new face to customer service
IMG recently launched ASK, the Autonomous Sales Kiosk, a gesture-driven kiosk with a virtual salesperson on screen that helps consumers shop. It can also be…
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CETW12: KioWare develops software for Android-based kiosks
KioWare has increased its protection of Android-based kiosk solutions for retail environments. The companyâs president, Jim Kruper, explained to Joe Grove…
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CETW12: Olea debuts small footprint kiosk
Olea Kiosks unveiled its MetroLite kiosk designed for retailers looking to deploy a machine with a small footprint. RetailCustomerExperience.comâs Joseph…
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CETW12: Zebra demos on-demand gift card kiosk
Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.
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CETW12: Nanonation rocks out its digital signs
Nanonation's Bryan Fairfield chats with RetailCustomerExperience.com’s Cherryh Butler about some of its newest solutions at CETW 2012 San Francisco, including…
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RAMP: Getting customer feedback without boring surveys
Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…
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Kony explains its mobile application platform
Mobile Payments Today spoke with Chris Dean from Kony at the recent Retail RAMP conference in Chicago. Chris talked about the company's mobile application…
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