Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time while balancing regulatory and ethical compliance with innovation.
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How to make retail execution software work where it really counts: On the sales floor
by Akash Gupta — CEO and Co-founder, GreyOrange
When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by logistics and equipped with accurate inventory data.
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Coach debuts coffee shops to drive foot traffic, sales
Coach is opening coffee shops connecting to stores, with 12 to 15 initially planned each year.
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The Future of Customer Trust: Responsible AI in CX Voice Channels
As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In this session, Mike Pappas and John Walter explore how retailers can responsibly use AI to balance compliance with innovation.
Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink
From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to change quickly, maintain control, and protect both their assets and their people.
Retail Systems & Technology
The technology behind the retail experience can be incredibly complex and is constantly changing. Here you can keep you up-to-date with what is new and innovative in retail systems and technology.
