How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how data collection and customer relationship management is enhancing the customer experience.

As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be aware of each type of fraud and be sure to monitor for patterns of unusual behavior.

Blue Apron relaunches with new identity, products, great flexibility for clients

Blue Apron, a meal kit company, has relaunched with a new identity, expanded product lineup and a subscription-free experience.

Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey

As passenger expectations evolve and regulatory requirements shift, kiosk technology must keep pace - offering smarter, more flexible, and inclusive solutions throughout the airport journey.

Retail Payments

It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.