Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

How agentic AI is powering operational agility in retail

by Padmanabhan Venkatesan — Senior Corporate Vice President - Consumer Tech, Persistent

Looking ahead, agentic AI will power a new wave of adaptive retail where D2C, social and just-in-time commerce converge. These models close the gap between discovery and delivery, enabling retailers to anticipate demand and respond promptly.

Walgreens taps Rokt in AI-powered retail media expansion

Walgreens Advertising Group, the retail media arm of Walgreens, has expanded its retail media ecosystem with Rokt, an e-commerce technology company using…

Burroughs, Inc.

As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.

Retail Payments

It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.