Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

Eyefactive takes 2nd place in omnichannel at Best Retail Cases Award 2025 event

Eyefactive took second place in the omnichannel category at the Best Retail Cases Award 2025 event that took place during ISPO Munich.

Retail Customer Service

Consumers are more demanding than ever and that means customer service is more critical than ever to driving sales and consumer loyalty.