How to drive retail store traffic with personalization, loyalty strategies

How to drive retail store traffic with personalization, loyalty strategies

Kibo SVP of Product and Strategy Jennifer Sherman explains why retailers should deliver first and foremost on the promise of buy online, pickup in-store convenience, and then capitalize on the positive experience with savvy promotions.

Features


Why every retailer needs to be a watering hole organization

Why every retailer needs to be a watering hole organization

Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and beating the competition.

How digital queuing can save brick-and-mortar retailers

How digital queuing can save brick-and-mortar retailers

Alex Bäcker, CEO, Qless, says retail success isn't about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer service in a comfortable, welcoming space.

Providing timely service is essential to developing customer loyalty

Providing timely service is essential to developing customer loyalty

John Larson, senior partner at John Larson & Company and co-author of Capturing Loyalty, explains why it's essential for retail employees to be readily visible, approachable and knowledgeable.

4 ways retailers can boost brand reputation, build loyalty

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously working to keep your customer relationships strong.

CBW Bank talks digital banking and the customer experience

CBW Bank talks digital banking and the customer experience

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Is your store red-carpet ready? The role of in-store technology for brand uptime

Is your store red-carpet ready? The role of in-store technology for brand uptime

Paul Milner, marketing director at Displaydata, explains why retailers need to use technology to create an engaging and impressive in-store experience that will keep customers coming back and not forsake physical in favor of digital.

Brick-and-mortar retail isn't dead, it's just evolving

Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

The consumer movement taking place in the retail industry

The consumer movement taking place in the retail industry

Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl, shares insight on why retailers should be exploring strategies to develop a share of both the on-demand and experiential wallets.

How microservices play a role in delivering digital commerce innovation

How microservices play a role in delivering digital commerce innovation

Arish Ali, CEO and co-founder of Skava, explains why retail IT and tech innovators are turning to microservices to work around the pains of legacy commerce technology and drive digital commerce innovation.

Kagan: Retailers going back to basics for growth

Kagan: Retailers going back to basics for growth

Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions. While there is nothing wrong with innovation and new ideas, it's also important to recognize the customer base is like a pie with lots of slices.

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Resources


CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

Read this customer experience case study to learn how ABC Fine Wine & Spirits improved NPS and the effect it had on their average transaction value.

Type: Case Study

Sponsor: Intouch Insight


Building the Store of the Future Today

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Type: White Paper

Sponsor: ComQi, Inc.


CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

Read this customer experience case study to learn how a leading beer retailer increased their CSAT survey response rate by 10x

Type: Case Study

Sponsor: Intouch Insight


Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Research puts the top three industries targeted by malware as accommodation and food services, public administration and retail. This infographic gives key insights into how malware is being used by criminals to target the point-of-sale and how this phenomenon shows no signs of waning.

Type: Infographic

Sponsor: TNS, Inc.


Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Data breaches are plaguing all industries globally, but some are more affected than others. This infographic from TNS looks at some of the differences, including how attractive payments-related data is to criminals targeting different sectors.

Type: Infographic

Sponsor: TNS, Inc.


How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

An effective customer experience (CX) approach pays for itself by creating significant opportunities for profit and growth. This whitepaper will show you what to look for when selecting a customer experience management platform. Download the free white paper today.

Type: White Paper

Sponsor: Intouch Insight


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How to drive retail store traffic with personalization, loyalty strategies