BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

9 self-service tech trends to watch

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

Retail AI 2026 predictions: Retailers, consumers driving big growth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…

Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

Why retail, convenience store industries won't support Visa/Mastercard swipe fee settlement

by Cherryh Cansler — Editor, FastCasual.com

With 85% of cards today tied to rewards programs, almost all would fall under the new ‘premium consumer’ category, leaving restaurants with virtually no choice…

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation

by Sandra Carpenter — Editor, Networld Media Group

Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Albertsons retail media collective embraces video to power shopper-centric journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.

C-store retail: Consumers, EV adoption among many factors reshaping the industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…

The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…