Features
Expressions gift card kiosks bring personalization to retail gifting
The Expressions Gift Card Kiosk offers a personalized greeting card with the option to include a digital gift card, all in a fraction of the space retailers…
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What makes the Automated Retail & Kiosk Innovation Show a must-attend event?
The Automated Retail & Kiosk Innovation Show takes place December 14-16 in Miami Beach this year. Here are the many reasons to attend.
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SiriusXM VP talks music impact within the retail digital signage experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Stuart Larking, VP of commercial music at SiriusXM, shares insight on why music is becoming more integral for the digital signage experience.
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For loyal Amazon customers it’s no longer love but intentional reflex
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Tariff court ruling brings uncertainty, big questions for retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.
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How self-service operators win by automating through curation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those…
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The potential impact of Walmart's ChatGPT shopping strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.
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BENS Market taps Watchfire to create biggest c-store LED display in Washington state
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel
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9 self-service tech trends to watch
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…
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2026 will be the year of agentic AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail experts share predictions of retail CX tech and trends arriving in 2026.
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Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.
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Goodwill Central Texas pilots ReNu to transform operations, employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…
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Retail AI 2026 predictions: Retailers, consumers driving big growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Why retail, convenience store industries won't support Visa/Mastercard swipe fee settlement
by Cherryh Cansler — Editor, FastCasual.com
With 85% of cards today tied to rewards programs, almost all would fall under the new ‘premium consumer’ category, leaving restaurants with virtually no choice…
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AR reality experience propelling an engaging footwear shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.
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Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation
by Sandra Carpenter — Editor, Networld Media Group
Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.
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Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
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Fashion retailer Oh Polly taps LED displays to drive shopper engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…
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