Five ways to improve customer service with video

Video can help reduce customer service costs, and is more likely to get your customers engaged.

Global e-commerce sales to hit $1.5 trillion, driven by growth in emerging markets

Asia-Pacific leapfrogs North America to become world's largest regional e-commerce market.

January retail numbers: Shoppers battle the weather for good deals

Shopper traffic and window conversion showed improvement over last year for yet another month.

Retailers commit to collaborative approach to reduce fraud

NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.

Can online shopping behavior pick the Super Bowl winner?

Whichever team wins, online retailers should be happy with Sunday's result.

Retail Roundtable: Amazon's patent for 'anticipatory shipping'

by James Bickers — Editor, Networld Alliance

Can the online giant really ship products before they're ordered, or is this another well-executed piece of hype?

Starbucks CEO talks gift card, mobile payment trends

by Alicia Kelso — Editor, QSRWeb.com

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Point of sale mindset: How analytics can increase in-store sales

The use of in-store data as a way to increase sales is one of the most cutting-edge fields in analytics.

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.

NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

NRF 2014: The coolest new products, and why

Many of today's coolest new products are the result of the small daily activities of consumers.

Facebook exec names 3 trends driving retail personalization

Online shopping is increasingly being driven by an "I'll know it when I see it" phenomenon.

NRF 2014 opener: Retail stores 'meet a human need, not just a commercial one'

by James Bickers — Editor, Networld Alliance

An innovative mall operator opened this year's Big Show with a fresh breath of optimism and positivity.

A tale of Dos Equis and romancing the brand

What retail marketers can learn from the most interesting man in the world.

Costco co-founder Jim Sinegal to accept NRF's Gold Medal Award next week

Nike named retail innovator of the year; Half Price Books VP also to be honored.

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.