Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

The changing face of the department store

The venerable retail institution rolls with the times.

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

The emotional benefits of retail

Understanding the emotional connection between shopper, store.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

PCATS, 5 years later

by James Bickers — Editor, Networld Alliance

C-store tech standard has big innovations on the horizon.

Near-future boom for near-field?

by James Bickers — Editor, Networld Alliance

NFC-enabled cell phones might make m-payments, m-banking common.

For retailers, it's not easy being green

Retailers need green initiatives to meet new customer expectations.

'The year of digital media' for NCR

by Tracy Kitten — Editor, AMC

NCR touted 2008 as the year of change for self-service.

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Evincii launches 'in-store search'

by James Bickers — Editor, Networld Alliance

Company wants to do for shelves what Google does for the Web.

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.