Tapping the wisdom of crowds

Crowdsourcing gives retailers a way to learn customer needs, wants.

PCI standard v1.2 clarifies rules

Latest version is tougher on malware, easier on firewalls.

Digital Signage Expo East wrap-up

Quality attendees meant more bang for the buck, exhibitors said.

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

The power of virtual shopping

by Tracy Kitten — Editor, AMC

Virtual environments allow retailers to test new store strategies.

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

DSE East coming to Philadelphia

Digital signage's largest tradeshow spins off an East Coast convention.

Cameras move beyond loss prevention

Video systems earn greater role in merchandising.

Madden 09 draws midnight crowd

Food, games and a live band used to get gamers to stay up late and shop.

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

The changing face of the department store

The venerable retail institution rolls with the times.

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.