Five barriers to building retail customer loyalty

Loyalty programs should be about companies demonstrating their loyalty to customers, not the other way around.

Mobile Monday: Best Buy

Electronics retailer's app copies the in-store experience, is designed from the buyer's perspective.

Coinstar expanding services to stay in the game

Photo booth, "eBay in a kiosk" among the company's new launches.

ACSI falls: Biggest slump since 2008

Strong showings for Amazon, Netflix, Newegg, Publix, Nordstrom, Kohl's not enough to bolster satisfaction.

Top retailers make employee health, happiness a priority

What comes first: Great retailers or great employers? The answer is that they go hand-in-hand.

Mobile Monday: Bebe app

The Bebe app offers just about everything a customer would want, but can be difficult to navigate.

Five ways to win back new private-label shoppers

American consumers continue to switch to lower-cost, private-label goods across every supermarket category.

Is the era of the printed mail-order catalog coming to an end?

by James Bickers — Editor, Networld Alliance

JCPenney has shut down its catalog after 48 years, but other retailers are using theirs to strategic advantage.

eBay and PayPal take out their digital wallet

by James Wester

eBay and PayPal revealed their mobile payments plan to analysts and investors.

Survey: Majority of consumers resist registering online, prefer social sign-in

75 percent of consumers will alter behavior when faced with traditional website registration.

Mobile Monday: Abercrombie & Fitch app

The A&F iOS app comes up short in a critical area: Actually selling product.

Tune in, turn on: Best Buy's new in-store digital signage ad network

Industry vets Paul Flanigan and Ken Goldberg co-wrote this commentary on a potential game changer for retail DOOH.

Retail Exec Q&A: Steve Swasey of Netflix

by James Bickers — Editor, Networld Alliance

The entertainment giant discusses streaming media, and its plans for a DVD-free future.

Is this the death of loyalty rewards as we know them?

When customers choose which company to do business with, rewards just don't matter like they used to.

Opinion: Most mobile retail strategies aren't innovative enough

Many proposed scenarios are just new twists on old ways of doing business, says one expert.

Top 100: 88. Bloomingdale's

Aggressively pursuing the re-emerging upscale customer, Bloomingdale’s first opened a slick 90,000 square foot space in the heart of Manhattan’s SoHo district…

Mobile Monday: Apple Store App

Mobile customer scheduling could be a game-changing application for the retailer.

Contactless mobile payment services coming to the UK

by James Wester — Editor 1, Mobile Payments Today

Barclaycard, Everything Everywhere will roll out contactless mobile payment using NFC tech later this year.

Kiosk vs. Mobile: Industry insiders weigh in

As the popularity of mobile technology grows, will it spell the end for self-service as we know it?

Walmart's healthy new turn: What it means for IT, competitors

The retailer's recent announcement represents yet another dramatic reinvention of the Bentonville giant.