Groupon responds: 95 percent of merchants would do it again

by James Bickers — Editor, Networld Alliance

The deep-discount deal-of-the-day site says most retailers are thrilled with the results it delivers.

Opinion: Customers want relationships, not low prices

Retailers need to solve the customer's problem, but also deliver satisfaction on an emotional level.

Retailers combine digital signage, kiosks to create flagship store within a store

Attention-grabbing signs and self-service kiosks help build a destination for passersby and in-store shoppers.

Six marketing lessons from Sir Richard Branson

Customer engagement, tapping free publicity among the tips shared by the business luminary.

Report: Black Friday shopping losing its appeal

Conversely, the popularity of online shopping continues to grow.

Why big luxury retailers are falling behind online

Luxury brands are slow to translate store success to e-commerce.

As consumers spend less, they expect more from retailers

A focus on long-term relationships, customer advocacy can protect against price erosion.

Price Chopper learns a social media lesson

Social media offers great potential for making connections, and that comes with its own unique set of risks.

How in-store mobile marketing can be more than just coupons

Despite the buzz surrounding mobile coupon apps, there is a deeper way to use the technology to drive purchases.

Ten best practices for implementing and fine-tuning retail metrics

Dashboards provide a clear picture of business operations, provided the metrics behind them are properly designed.

Opinion: Retailers need to emphasize in-store sale of digital content

One expert says retailers can take back their digital customers by rethinking how they sell entertainment.

Transactional email checklist: Five things to do after the sale

Purchase review emails can lead to significant incremental revenue.

Best Buy adds QR codes to product fact tags

The new tags deliver instant, detailed product info to shoppers on their mobile phones.

Six steps for building a mobile retail presence

Millions of users are now engaging with retailers via mobile devices, and doing so more frequently.

The new SEO: How Google Instant will impact online retail

by James Bickers — Editor, Networld Alliance

The search giant has drastically changed the way it delivers search results. Will it change the way people find products online?

Survey: Despite economy, back-to-school spending holds steady

Households with school-aged children spend an average of approximately $404 per family on back-to-school items.

Analyst: redbox business model won't work long-term

Streaming, video on demand prompt analyst to call the peak of the DVD kiosk market in 2011.

Opinion: The recession is over, if you're paying attention to customers

A look at two retailers on the right track, and two that aren't, when it comes to satisfying core customers.

Making your in-store technology deployment a success, part 2

An expert discusses the five key elements of a successful in-store tech project.

Opinion: Top 10 things driving the adoption of self-checkout

The self-checkout market is positioned for strong growth in the next few years, and the timing could not be better.