Making your in-store technology deployment a success, part 1

An expert lays out five key steps to take before beginning any in-store tech project.

Is this the future of interactive retail screen media?

Work underway at MIT's Media Lab points to the future of screen media in retail.

Q&A: Rand Nickerson, OpinionLab

by James Bickers — Editor, Networld Alliance

The inventor of an iconic web feedback mechanism talks about the future of online retail.

Opinion: 'New retail experts' are here to stay

To prosper in a buyer-dominant world, you must stop thinking like yesterday’s seller and start thinking like today’s buyer.

Capture the voice of customers to improve the online retail experience

Phone, web and social channels all provide insight into customer wants and needs.

Market basket analytics: Ready for prime time

BI tools can reveal valuable insight by linking the market basket to performance data at every level.

What I learned at the Retail Customer Experience Executive Summit

RCEES 2010 saw a solid mix of perspectives and best practices — and lots of takeaway lessons.

Opinion: Why mobile coupons are not the answer

One expert says displaying a barcode coupon on a smart phone is a poor way to address consumer desire for value.

Seven requirements for becoming customer-centric

Retailers are trying to embed customer orientation into their culture, but most are struggling to make real progress.

'New movers' become big retail opportunity

A growing number of Americans are relocating for work, sun or family, creating a marked uptick in household spending.

Satisfying the substance shopper

Customers are reaching out to connect with the products they buy in more direct, personal ways.

NCR and its 'c-tailing' revolution

by James Bickers — Editor, Networld Alliance

The company's new approach is as much a philosophy of retail as it is a suite of hardware and software.

Top ten people who influence American shoppers

Influential figures from entertainment, business and politics are promoting the era of "mindful spending."

Digital displays in retail environments coming of age

Retailers are beginning to recognize and reap the benefits of using digital displays to influence shopper decisions.

Facebook 'Like' widget affecting retail marketers

Like is rapidly becoming an index of content, based on mass popularity as opposed to an arbitrary Google algorithm.

J.C. Penney gets 'maniacal' about digital commerce

The department store chain is looking to grow its online business by $1 billion within five years.

Report: Americans will pay more for excellent service

Customers want outstanding service, but two-thirds feel they aren't getting it.

Retail Roundtable: Sam's Club offering SBA loans

by James Bickers — Editor, Networld Alliance

Is this a natural extension of the brand, or is the company overextending itself and getting away from its retail roots?

Shaping customer experience a critical strategy as retail recovers

'Indistinguishable sameness' can alleviated by a cohesive experience plan.

Top 100: 3. Amazon

What was once a humble online bookstore is now the 800-pound gorilla of the retail world. The company was a pipedream of founder Jeff Bezos at first; within…