Blogs
GM's subprime auto loans: Great sales tool, or history repeating itself?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
General Motors, recognizing that many potential buyers' credit is less than stellar these days and that funding sources aren't readily available, has entered…
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A Non-Crude Method for Lowering Grocery Prices
by Lisa Biank Fasig — Director, JZMcBride and Associates
Procter & Gamble has figured out one sweet way to bottle up its leading line of shampoos – and it might just help keep prices down.
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Getting customers in your store ... by putting them in the window
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
If you've been looking for an easy and inexpensive way to bring in more business, check this out. Taking advantage of people's propensity to sit — at their…
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Why should anyone work for you?
The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever. But the last 25 to 30 years it's been…
read nowLo Siento, Taco Bell
by Lisa Biank Fasig — Director, JZMcBride and Associates
Forget about burritos, Taco Bell may be saving its best beef for the law firm that tried to charge it with false advertising.
read nowAt Retail: Looking Good, Buying More
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…
read nowImitating your competitor's prices? Here's why that's a bad idea.
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
How do you decide what price to charge? How well is that working?As I sat down to write this post the lyrics of an old Johnny Lee song, "Lookin' for Love,…
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Scan This! QR Codes Are History
by Doug Stephens — President, Retail Prophet Consulting
Google recently announced that it is ending both its development and support of QR (Quick Response) codes. QR or 2-D barcodes as they are sometimes called…
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Start a Customer Service War
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…
read nowHow Wet Seal created customer engagement
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?
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Your merchandise is NOT like fine wine
by Lynn Switanowski — President, Creative Business Consulting Group
Like most retailers, you probably have a consistent strategy in place for pricing products when they come in. But do you have the same consistent strategy in…
read nowHow big do you have to be, to not care how your customers are being treated?
I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.
read nowDanger: Strong Economy Ahead
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Is the recovering economy a blessing, or a potential minefield for retailers?Most business owners are breathing a sigh of relief; they're emerging alive and…
read nowIn Canada, loyalty a good aim for Targets bullseye
by Lisa Biank Fasig — Director, JZMcBride and Associates
It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well.
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Grocery chain requires self-checkout
by Cherryh Cansler — Editor, FastCasual.com
A grocery chain focused on self-service is expanding throughout California, Arizona and Nevada. Apparently, the Fresh & Easy Neighborhood Market, a…
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'Extreme Couponing' should give retailers, brands and tech providers nightmares
by James Bickers — Editor, Networld Alliance
I'm normally loathe to go anywhere near reality television — and has there ever been a more dishonest or inaccurate label for a genre than that one? — but I…
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How to sell luxury products without discounting
by Bob Phibbs — CEO, The Retail Doctor
Do you have a luxury product to sell? I'm not talking a good or better version of something you could find at some dollar store. I'm talking the best.Selling…
read nowBuying customer loyalty: Does it ever work?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Can we really buy customer loyalty? If not, what are we really buying?To answer these questions we need to define loyalty. Loyal customers:
read nowLuxury Isn't Social
by Doug Stephens — President, Retail Prophet Consulting
I've read a number of articles recently commenting on the conspicuous lack of social marketing in the luxury sector. While it's also true that participation in…
read nowCharming Shoppers in all Sizes
by Lisa Biank Fasig — Director, JZMcBride and Associates
Lost in the recent news about Charming Shoppes closing 10 percent of its stores is whether this decision will have any bearing on its loyalty…
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