Blogs
Attention is the new currency: Why traditional museums are losing audiences and how immersive experiences can save them
by Anton Tertyshnyk — Creative Director, Lumotion Studio
Today, cultural spaces are forced to compete not merely with one another, but with the endless, rapid-fire stream of short-form digital content.
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Customer loyalty that goes beyond the transaction
by Andrew Stern — CEO, Quilt Software
Customer loyalty is more elusive than ever. Competing on cost, experiences, product assortment and more, retailers want to create relationships that last. Too…
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Retailers under pressure: Why risk management may matter more than revenue
by Julie Roseland — Head of Commercial Liability & Property Claims, ERGO NEXT Insurance
Small retailers often see a large spike in revenue around major holidays but the same surge in traffic that drives sales can also create more opportunities for…
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The now and next steps retailers should take in the agentic commerce era
by Nicole Jass — Senior Vice President, Enterprise Strategy, Signifyd
The projected promise and perils of agentic commerce seem to change almost daily, and that can be disconcerting. A thoughtful approach now will put merchants…
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Rethinking CX: The role neuroscience plays in developing the customer experience
by Brianna Van Zanten — VP of Customer Success, Incheq
In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is…
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Smarter screens begin behind the scenes
by Erin Lutenski — Head of Marketing, Decentriq
How AI is turning digital signage and DOOH into coordinated retail intelligence.
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From gut feel to ground truth: How AI is reshaping the in-store experience
by Leslie Walsh — Head of Strategy, RYA
In-store events represent one of retail's most significant investments and one of its least-interrogated planning processes. Most brands approach activation…
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Smarter stores: How location intelligence is enhancing retail CX
by Anand Ramchandran — Marketing Strategy and Data Analytics, Mapsted
For retail leaders managing a growing store network, the focus is no longer just on driving footfall—it is about what that traffic actually delivers.
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The end of “Spring Splurges”: Why AI is driving more intentional retail behavior
by Piyush Patel — Chief Ecosystem Officer, Algolia
Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…
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Why retailers are bringing back the catalog, but making it digital
by Janina Moza — Chief Marketing Officer, Flipsnack
Acquiring a new customer has never been cheap. But the past few years have made it significantly more expensive. CPCs are up. Organic reach has narrowed. The…
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AI fatigue in retail Is a chatbot problem, not an AI problem
by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL
What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.
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The missing link in retail AI ROI: Connected process chains
by Dietmar Guhe — Vice President Research and Innovation, Arvato
Without embedding AI across process chains, retailers risk missing AI's full return on investment potential.
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When value wins, loyalty follows
by Chris Cubba — Chief Revenue Officer, Snipp Interactive
The idea that loyalty is fading is a misread of the market. It’s not that consumers have stopped being loyal; they’ve simply stopped tolerating weak value.
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The celebration season: Retail's second biggest gifting window is hiding in plain sight
by Colin Jeavons — CEO, Nomix Group
Commerce does not wait at a destination. It is present wherever the consumer is when the occasion enters their mind.
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How apparel brands are scaling quality without slowing speed to market
by Nicole Brackett — Senior Account Executive, North America and France, TradeBeyond
The brands best positioned for the next phase of retail competition are those treating quality as a continuous, data-driven capability rather than a reactive…
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Reducing shrink without dismantling customer experience and trust
by Daniel Gabay — CEO, Trigo
Shrink isn’t going away. Economic pressure, and everyday opportunistic theft, will continue to challenge retailers. But heavy-handed enforcement or experiences…
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The new chapter of bookstores: From retail to experience
by Clare Jones — Outreach Manager, CUSTOM NEON PTY LTD
Retail as we know it is shifting. Across industries, stores are no longer just points of sale, they’re experiences.
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The $90 jacket that isn't there: Retail's spring/summer inventory problem
by Peter Oram — CEO, PervasID
The retailers that perform best will be the ones who have taken friction out of the model they already have and built confidence in how their operations run…
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How accessible packaging is changing the retail experience
by Andy Meadows — Vice President of Product, Loftware
Walk through any store and you’ll see QR codes on packaging, connecting shoppers to recipes, promotions and brand information. But for millions of consumers…
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Cultivating a modern supply chain: What Spring gardening can teach us about cloud, automation
by Tatiana Munoz — Director of Sales and Business Development USA, Hardis Supply Chain
Modernization can occur incrementally by strengthening the digital foundation, introducing automation where it delivers the most value and gradually building a…
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