Blogs
Are you sabotaging your self-service?
by Phil Smith — CEO, QPC Group
Looking to the future, it’s clear that organizations will need to increase their data capture of customer journeys if they hope to maximize the productivity of…
read now
Americans maintain steady payment routines amid economic pressure
by Lilah Raynor — CEO, Logica Research
The latest Logica Future of Money Study shows payment behavior remains stable across methods and brands, even as many households reduce spending and manage…
read now
How retailers can get in the fast lane with self-check out
by Griffin Unanue — Student, University of Southern California
How do we get into the fast lane of self-checkout? Retailers need to modernize technology and operating models and stop treating self-checkout as a replacement…
read now
Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator
by Mark Frumkin — Director of Customer Success, Modulate
The future of AI in retail voice channels will be defined by who earns and keeps customer trust.
read now
Data-driven experiential displays: The formula for retail success
by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions
The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…
read now
Smarter data, happier shoppers: Why good customer experience starts with AI
by David Greschler — Co-Founder & CEO, NomadGo
When evaluating new technologies, it’s easy to get caught up in the promises and flashy buzzwords. However, the best solutions should prioritize accuracy…
read now
The secret weapon for loyalty this holiday season and beyond
by Brian Cardona — President, AtData
Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…
read now
The AI winter is coming and retailers need a plan
by Erik Nieves — Founder and CEO at Plus One Robotics, Plus One Robotics
To navigate the AI winter and emerge stronger, retailers should invest in automation that has already proven operational value. This is a time to prioritize…
read now
Retail's biggest blind spot
by Gideon Pridor — Chief Marketing Officer, Workvivo
To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…
read now
Ethical AI applications in retail: Building trust through responsible data use
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.
read now
The consumer psychology of last-mile delivery: Why reliability beats speed
by Sheila Berry — CRO, UniUni
The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.
read now
The ROI of getting shoppers into the holiday spirit with in-store visuals
by Gerry Price — President & CEO, North America, The Look Company
A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…
read now
Getting ready for AI and monetization of shopping search results
by Adam Ortman — CEO & Founder, Kinetic319
The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…
read now
Ship to store: The next strategic fulfillment move for retailers
by Quentin Montalto — Chief Operating Officer, ShipperHQ
For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…
read now
How privacy and trust is the new formula for winning customers
by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN
Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…
read now
Personalization and testing in the age of AI: A roadmap for retail leaders
by Steve Maher — CEO, Monetate
AI is here, and its influence on retail will only deepen. The question for leaders is no longer “if” or “when” but “how.”
read now
How AI fraud detection protects retail loyalty programs
by Casper Luchies — Account Executive & SDR Team Lead, Klippa
Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…
read now
Beyond the cart: Using data to tailor the retail journey
by Sandro Shubladze — CEO, Datamam
Customers want purchase interactions to reflect their specific needs. For that level of personalization, retailers need to call on the power of data analytics.
read now
Effective strategies for making your customers feel like they’re top priority
by Cynthia Mielke — VP, Strategic Partnerships, Tango
When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…
read now
From destination to signal: How AI is rewiring the role of brand websites in retail
by Joseph Perello — Founder and CEO, Props
In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
