Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Pokémon packs, now with a side of Temu

by Retail Customer Experience

A New Jersey card shop taps Temu's U.S. seller program to convert digital discovery into national sales and surprising in-store visits.

Presented by Cards2Go

Transforming the retail experience with electronic shelf labels

by Bryan Chan — Senior Director of Business Development, E Ink

Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer…

How to make retail execution software work where it really counts: On the sales floor

by Akash Gupta — CEO and Co-founder, GreyOrange

When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…

From friction to flow: How innovation frameworks can fuel gift card shopper quests for convenience

by Billy Harbinson — Director, Innovation, InComm Payments | Go Studio

Gift cards aren’t just another SKU. They’re emotional transactions. Each one carries a moment of trust between giver, receiver and brand.

The ripple effect: 5 ways modern POS technology multiplies retail ROI

by Retail Customer Experience

POS mobility empowers associates, boosts basket size, and elevates the customer experience and satisfaction.

Presented by Aptos, LLC

Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce

by Jacyn Heavens — Founder and CEO, Epos Now

If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.

The secret to retail loyalty in 2025? Premium experiences at every touch point

by Spencer Wright — General Manager, Like Sew

Today’s consumers aren’t just buying products — they’re seeking experiences. They want more than transactions. They expect personalized, seamless interactions…

Smart inventory strategy in uncertain times: Why panic buying could be hurting your business

by Warren Wilbee — CTO, ToolsGroup

Tariff policy will continue evolving, but retailers who respond with strategic discipline rather than reactive stockpiling will be better positioned through…

AI customer service: Transforming support

by Karel Smith — Business Manager, GPTBots.ai

Learn why AI customer service solutions make a revolution in the customer support processes, maximize their performance, and what advantages of AI customer…

How optimization shapes the online shopping experience

by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization

In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…

Why data partnerships are the future of retail

by Ali Moosani — CEO, GoSpotCheck by FORM

Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.

Why automated customer service is bad for customer loyalty

by Victor Cho — CEO, Emovid

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…

As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…

The overlooked advantage in digital signage: Sound that sells

by Kurt Oleson — COO, Custom Channels

Digital signage will always be about what customers see — but the future belongs to those who think about what they hear, too. Music transforms screens from…

From chaos to clarity: How CPG brands can harness commerce media for full funnel growth

by Skye Frontier — Executive Vice President, Incremental

Despite today’s fragmented retail landscape and the challenges, commerce media’s movement up the funnel is a tremendous opportunity. Never before has the scale…

Customer experience is the antidote to uncertain grocery market

by Alasdair James — Chief Commercial and Marketing Officer, Swiftly

The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…