Blogs
Welcome to the new Retail Customer Experience!
by James Bickers — Editor, Networld Alliance
Let me be the first to cordially welcome you to the relaunched, revitalized, reloaded Retail Customer Experience web site!
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The Discount Economy and its Implications for the Future
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
We’ve been in a discount economy for several decades. There are a number of factors contributing to this reality:
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Bank of America shows trends in retail store layout
by Bob Phibbs — CEO, The Retail Doctor
I have banked with Bank of America for a long time for my business. The branch I opened the account at was always friendly and efficient. In preparing…
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Are frontline processes ruining your customer experience?
by William Cusick — President, Customerspectives
Without processes, it’s tough to run a business. Things fall through the cracks. So you create processes (or as you’ve probably seen, they create…
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The customer is wired. Are you?
by Doug Stephens — President, Retail Prophet Consulting
Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store.
read nowThe 4 keys to a successful customer strategy in 2010
by William Cusick — President, Customerspectives
If you’re going to dedicate any time and brain power on a real CRM strategy in this fresh, new year, here are 4 questions you need to ask yourself. The answers…
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Designing a new experience, and putting fun back into retail
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
If you have ever worked on the front line, you can probably remember—even if it was a long time ago—how much fun it is to delight a customer with an experience…
read now5 signs your retail store needs a makeover
by Bob Phibbs — CEO, The Retail Doctor
As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.
read nowApple stores take to the seas
by James Bickers — Editor, Networld Alliance
Truly, there is no place on earth that couldn't use a genius or two: Celebrity Cruises, which is now an authorized Apple reseller, says it will have the…
read nowThe difference between clerking and selling
by Bob Phibbs — CEO, The Retail Doctor
Times are tough. Good help is hard to find. Got it.But wouldn't you think, if you weren't making money, you'd change your ways?
read nowSears goes above and beyond for police widow
by James Bickers — Editor, Networld Alliance
Old-fashioned customer service values are on display in Pennsylvania, where the retailer is coming to the aid of the wife of a fallen officer.
read nowThe Lost Art of the Loss Leader
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Traditional strategies for promotional discounting are being ignored, and retailers are losing revenue as a result.
read nowFive things any retailer can learn from Apple
by Doug Stephens — President, Retail Prophet Consulting
Walt Disney Company announced last month that in an effort to reverse the ill fortunes of its 340 U.S. and European retail stores they would undergo a…
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