Building a Better Bank

by Annamaria Turano — Executive Director, MCAworks

In the realm of retail shopping, Reluctant Shoppers* are defined by their ability to “put off” shopping as long as possible.  The actual problem might never…

Mirror Images

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

April Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Are the experience you offer customers and the stories they share about you the same?

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

What's Really Good About HomeGoods

by Annamaria Turano — Executive Director, MCAworks

Do you find yourself regularly going to HomeGoods?  Just to see what’s there?  You’re not alone; the fans of HomeGoods are numerous and extremely enthusiastic…

If a Brand Falls in the Forest...The Power of Social Listening

by Doug Stephens — President, Retail Prophet Consulting

There’s been an incredible amount of talk over the last few years about social media.  And frankly, most of the talk is about talking.  The truth is that the…

Just for you... here's the one word that matters

by Susie Pecuch — Client Contact, The Customer Experience Architects

Amidst the many fancy and impressive business theories, advice and strategies for retail success, there is actually only one word that really matters.

The Market Share Myth

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Whole Foods to stop accepting checks

by James Bickers — Editor, Networld Alliance

OnMilwaukee.com reports that Whole Foods is about to take away several payment options.

The Art of Saying "No"

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Whose Brand Is It Anyway? How To Stifle A Business: Us Versus Them

by Bob Phibbs — CEO, The Retail Doctor

One of my first clients was a Best Western hotel nearly twenty years ago and I’m going to share with you about them to illustrate a common challenge to…

Training Your Customers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Old Navy is going under the knife. Can the creepy mannequins go, please?

by James Bickers — Editor, Networld Alliance

The Atlanta Journal-Constitution reports that Old Navy is about to undergo a pretty dramatic makeover. Seven stores in Georgia are going to get the facelift…

Retailing in the Absence of Recovery

by Doug Stephens — President, Retail Prophet Consulting

Each day we wait and wonder when the economy will kick in to a pattern of consistent recovery.  But in order to truly understand the forces at work in this…

Annoying Customer Behaviors

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Retail Customer Experience: Change or Die

by Bob Phibbs — CEO, The Retail Doctor

To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…

Is Discounting Ever Appropriate?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Pricing and Name Awareness

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Is Technology Just Ahead--Or Is Retailing Behind?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

It’s time for retail business design to catch up with technology.

New Orleans - The Ultimate Customer Experience?

by William Cusick — President, Customerspectives

I just got back from three days on a business junket of sorts in the Big Easy. I've been to NOLA a few times and the after-effect is always the same: I need…