Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.

2024 holiday shopping was a big mobile experience

January 14, 2025

The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.

Cyber Monday expected to be a record-setting sales day

December 2, 2024

Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.

Holiday season will deliver record-setting online sales

October 4, 2024

The online holiday season is predicted to be a record-setting sales event given Adobe's forecast of $240.8 billion sales happening between Nov. 1 and Dec. 31.

Adobe: Amazon sets Prime Day sales event record

July 22, 2024

Amazon's two-day Prime Day was a record setter, according to Adobe analysis, with a two-day total of $14.2 billion representing a 11% year-over-year increase.

Adobe projects record $14B spent on Amazon Prime Day event

July 15, 2024

Adobe predicts a record-setting $14 billion spend for Amazon's two-day annual Prime Day event.

Holiday season online spent hit record-setting level

January 4, 2024

A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.

Holiday weekend sales set online spending record

November 29, 2023

The Thanksgiving weekend, which includes the iconic Black Friday retail sales day, hit a record-setting online sales figure of $38 billion, according to Adobe…

Online holiday season to hit $221.8B, Cyber Monday to top $12B

October 12, 2023

The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.

Holiday sales were strong for retailers

January 12, 2023

Consumers spent $211.7 billion from Nov. 1 through Dec. 31, 2022, a 3.5% year-over-year boost, and also set a record for e-commerce, according to Adobe…

Black Friday sales growth not as high as projected

December 2, 2022

This year's Black Friday U.S. retail sales increased 12% compared to a year ago, falling short of Mastercard's expectation of 15% growth.

Adobe, LivePerson team on personalization capability

June 23, 2021

LivePerson and Adobe are partnering in an effort to transform digital experiences using conversational AI and personalization. The integration of LivePerson's…

Adobe: Online US sales will be a record-breaking $189B

November 5, 2020

It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.

How the consumer mindset is shifting during COVID-19

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…

Cyber Monday reveals mobile driving ecommerce train

by David Jones — Editor, Networld Media Group

December 5, 2019

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

Online holiday spend will hit all-time high, claims Adobe Analytics

November 20, 2019

Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…

Mobile powering early holiday shopping surge, claims study

November 13, 2019

Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago. 

Rite Aid teams with Adobe on digital transformation strategy

July 11, 2019

In a quest to deliver a personal and connected health and wellness experience for shoppers, Rite Aid is deploying the Adobe Experience Cloud. The technology…

How Albertsons tackled digital transformation to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…