Printer friction marathon: A strange way to end the Adobe Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

My new printer cannot print Adobe Acrobat documents. Getting the company's attention became a marathon in customer friction.

An inside view to Toyota's unified enterprise customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…

How Orvis transformed beyond fishing equipment to an outdoor adventure brand

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.

Online carrying torch for retail growth, claims Adobe research

January 17, 2019

Consumers spent $126 billion online during this past holiday season, an increase of 16.5 percent compared to 2017, according to Adobe Analytics.

December shopping marks biggest online period ever in US

December 12, 2018

A recordsetting $80.3 billion was spent online as of Dec. 6, marking it as the biggest e-commerce period of all time in the U.S., according to Adobe Analytics…

Black Friday sales hit record-setting $6.2B, one third via the smartphone

November 26, 2018

Consumers are busy spending and very busy tapping mobile devices for holiday shopping this year.

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.