Costco, Amazon, Apple top in retail customer satisfaction

March 12, 2021

Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…

Target, Walgreens, CVS launch mask requirements

July 17, 2020

CVS, Target and Walgreens are now on the list of retailers requiring consumers to wear facial masks while shopping and the rule impacts all stores nationwide.

Best Buy to customers: Wear a mask

July 16, 2020

Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…

Costco putting samplers back to work

June 1, 2020

Missing those yummy snack bites while shopping at Costco?

Traffic dips at Walmart, Costco, Target as COVID-19 pandemic expands

April 2, 2020

For the first time in weeks since the coronavirus began expanding in the U.S., consumer traffic at top retailers Walmart, Costco and Target has declined.

Costco sets up hours for senior shopping due to coronavirus outbreak

March 26, 2020

Starting this weekend Costco will offer senior-only (60 years or older) shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.

Organic gardener retailer sprouting up in Walmart, top retail outlets

February 7, 2020

Back to the Roots, an organic gardening retailer, is finding a home this year in 2,300 Walmarts nationwide. It's also taking root in Lowe's, Target, Costco and…

For some retailers, 2020 will be a final curtain call

by Andy Morris — Vice President, Egremont Group

Andy Morris, vice president at Egremont Group, and Carter Koen, an analyst at Egremont Group, share insight on why retailers must focus on ensuring staff are…

Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

2018 Top 100: Amazon still rules but Costco beats out Target

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…

Costco expands delivery options

October 13, 2017

Costco is now offering same-day and two-day delivery via a new internal program and a partnership with Instacart.

Costco to open long awaited new location

August 22, 2017

It's taken nearly three years, but Costco is celebrating the opening of a new location on Long Island, New York.

Amazon tops when it comes to trustworthiness, claims study

August 14, 2017

Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute.

Costco sales, earnings beat analysts' expectations

June 5, 2017

Don't tell Costco the retail industry is under siege because it won't believe you.