Costco chief stepping down come new year

November 10, 2023

Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.

Need a checkup? Hit up Costco

October 4, 2023

Costco is offering an online health checkup for under $30 thanks to a partnership with direct-to-consumer healthcare marketplace Sesame.

Walmart reigns as top grocery retailer

August 16, 2023

Walmart is tops when it comes to the top five retailers by dollar share, with Kroger still in second place despite consistent declines since 2021.

Walmart launches aisle advertising, demo stations in works

August 8, 2023

Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…

Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

Costco cracking down on membership card sharing at self-checkout kiosks

July 7, 2023

Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…

Costco kiosk offers free product samples

March 24, 2023

Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…

Walmart, Amazon, Costco lead largest retailer list

March 2, 2023

Walmart, Amazon and Costo are the top three largest retailers, respectively, according to a Deloitte Global's "Global Powers of Retailing 2023 Report," that…

Costco debuts Shutterfly offering

January 10, 2023

Costco members can now use Shutterfly's photo services and will get a 51% discount off every Shutterfly order plus free shipping on orders totaling more than…

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Amazon, Walmart, CVS Health lead list of top 25 retailers tops in revenue

May 31, 2022

The top 25 retailers, by revenue, won't surprise many in the retail industry.

NRF issues list of top 50 retailers

March 30, 2022

This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.

Costco ending COVID-related hours come April

March 23, 2022

Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.

Costco expanding warehouse units, pumps up online suppliers

March 10, 2022

Costco aims to have 28 more warehouse units in place this year, and has expanded the merchants inventory for online shoppers.

Costco expanding footprint big time this year

January 27, 2022

Costco has big expansion plans this year that include opening 28 stores and spending $4 billion on logistics strategy and infrastructure.

Costco ups online shopping perks

December 28, 2021

Costco club members are getting an extra perk this holiday season — a savings of 20% more when shopping the wholesaler's brands websites.

Walmart, Amazon, Target tops with US consumers

October 22, 2021

When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.

Costco limiting toilet paper, water, cleaning items

September 29, 2021

The ongoing retail supply chain issues plaguing retailers, auto dealers and the home construction industry is driving wholesale retailer Costco to limit items…

Costco keeping senior hours post pandemic

July 22, 2021

The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.

Amazon will beat Walmart by 2025, claims research

April 28, 2021

Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.