Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

2018 Top 100: Amazon still rules but Costco beats out Target

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…

Costco expands delivery options

October 13, 2017

Costco is now offering same-day and two-day delivery via a new internal program and a partnership with Instacart.

Costco to open long awaited new location

August 22, 2017

It's taken nearly three years, but Costco is celebrating the opening of a new location on Long Island, New York.

Amazon tops when it comes to trustworthiness, claims study

August 14, 2017

Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute.

Costco sales, earnings beat analysts' expectations

June 5, 2017

Don't tell Costco the retail industry is under siege because it won't believe you.