Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

InMoment, MaritzCX join forces to form one company

February 28, 2020

InMoment and MaritzCX, both leaders in the global customer experience segment, are teaming up to create one company that will immediately support over 2,00…

InMoment names new CEO, debuts new CX intelligence tool

April 24, 2017

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…

First rule in empathetic marketing: Know thy customer

One way brands are effectively engaging with customers is through empathy. A buzzword in the marketing world, empathy is the act of putting yourself in your…

Understand the Voice of Your Customers in More Languages, and More Ways

InMoment, a customer experience optimisation platform, today announced new enhancements to the company’s Experience Hub™ that will significantly expand…

Understanding Empathy and Your Brand

While many companies operate under the model of “If we build it, they will come,” the most successful companies know it’s essential to understand and actively…

Webinar on text analytics for retail data now available on demand

October 23, 2014

The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data…

Footlocker uses interactive digital signage to let shoppers design New Era baseball caps

October 9, 2011

According to AV Interactive, Sportswear and footwear store Footlocker has deployed a Lumacoustics-designed and -developed 32-inch touchscreen digital sign that…