L’Oréal taps IBM on AI model for cosmetic research, innovation

February 3, 2025

L'Oreal is partnering with IBM to leverage IBM's GenAI tech and expertise to discover new insights in cosmetic formation data.

AI to become core business driver within next year, claims IBM study

January 22, 2025

Retail leaders expect AI to evolve from a backend tool to a core business driver, with projected investment in the tech, beyond IT, growing by 52% this year.

Few consumers satisfied with in-store, online shopping experiences

January 12, 2024

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

Holidays shoppers starting early, economy big concern

October 24, 2022

More than half of consumers, 66%, are more concerned about the economy this holiday season compared to last year, and 58% intend to start shopping before…

Survey: Retailers need to get personal post COVID-19

April 15, 2021

As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…

IBM, mimik team on AI workflow technology

January 5, 2021

Hybrid edge cloud provider mimic technology Inc. is teaming with IBM on an AI collaborative workflow solution that can help accelerate automation and digital…

NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…

Extended retail hours may not be a winning strategy, claims IBM

December 22, 2017

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to…

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…

Kagan: Is your company a leader or follower?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only…

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…

Pet retailer deploys IBM MobileFirst to simplify purchase journey

July 20, 2017

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.

IBM study finds current in-store and digital experiences fail to improve customer experience

May 11, 2017

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…

Global interactive kiosk market expected to grow 13.43 percent annually through 2021

April 11, 2017

The global market for interactive kiosks is expected to grow at a combined annual growth rate of 13.43 percent from 2017-2021, according to a report from…

Customer loyalty requires a retail transformation, reveals IBM study

January 20, 2017

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation.

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and…