Contributors
Rebecca Hellmann
Rebecca has been spent over 15 years partnering with retail businesses to improve their marketing, customer experience, and profits through the digital advertising and financial kiosk channels.
Andrew Helms
Andrew Helms is the CEO – USA at SumUp, a global financial technology company, where he leads the US strategy focused on empowering small and mid-sized businesses with an integrated payments and loyalty POS ecosystem and exceptional, US-based, bilingual customer service. An accomplished leader in Fintech, CPG, retail, and corporate strategy, Andrew is known for his data-driven approach, having previously helped scale Home Chef to a billion-dollar business through new product development and retail strategy.
Leigh Helsel
Leigh has more than 10 years of business consulting experience and 20 years of corporate leadership experience. She thrives in working with clients to help build scalable solutions profitably. Her experience spans a wide range of Fortune 500 organizations across multiple industries. At Centric Consulting, she prioritizes growing client relationships, business development, marketing, and management of the Columbus office. She brings her experience from retail, financial services, manufacturing and logistics to clients to help look at complex opportunities through a unique lens.
Adam Herbert
Go Live Data is the UK’s premier data and engagement business, helping companies manage their outbound engagement and internal data assets using their unique 1.6M corporate data universe. Go Live Data is a disruptor in the data landscape and on a mission to build the best corporate service in the UK with a focus on clean, compliant, reliable data, exceptional customer service, and allowing their customers to access the information that will help them realise their vision for success. To date they have built a database of 1.6 million limited and PLC organisations’ data.
John Hernandez
John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.
Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.
John holds a bachelor’s degree in Economics from Santa Clara University.
Rhonda Hiatt
For the past 20 years, Rhonda has brought clarity to many top-tier global brands on their toughest growth challenges at the intersection of brand, experience & innovation. As global CEO at Clear M&C Saatchi, Rhonda oversees work spanning from global repositioning to omnichannel experience transformation. She knows that putting the consumer at the heart of any challenge is the most successful path to growth. From Restaurants to CPG, Retail, B2B, Healthcare, Fashion, Financial Services, and Hospitality,
Dean Hickman-Smith
Chief Revenue Officer with 20+ years of experience helping companies scale customer-facing technology responsibly. Dean has worked across SaaS, security, and digital commerce, with a focus on how testing, trust, and real-world performance impact customer experience at scale — especially as retailers adopt AI, mobile, and omnichannel platforms.
Brian Higgins
Brian Higgins is the Chief Customer Experience Officer, Verizon Consumer Group, where he leads the Consumer Group CX organization, responsible for shaping customer and employee experiences and empowering the Verizon workforce through tools, capabilities, and resources needed to drive simple, personalized and memorable customer experiences. Brian earned his undergraduate and graduate degrees from Rutgers University and holds a Master of Science degree from University of Pennsylvania.
Megan Higgins
Prior to her role at Avalara, Megan was Senior Vice President, Client and Partner Success, North America, at Pitney Bowes where she led a team responsible for managing more than 700 partners and clients. She spent more than 15 years at Pitney Bowes holding various leadership positions for product management, business development, and marketing.
Kaylee Hill
As Technology Communications Manager, Kaylee leads a comprehensive comms strategy for the entire Zendesk product portfolio and CRM platform.
Ned Hill
Ned Hill is the founder and CEO of Position Imaging (PI), a pioneer in the field of advanced tracking technologies. Under Ned’s strategic vision and guidance, PI has developed an industry leading tracking solution, utilized computer vision and laser guidance to simplify item delivery, and created unique AI-based technologies.Dipesh Hinduja
Director, Mobile Solution Architecture at Stratix Corporation
Darren Hitchcock
Darren Hitchcock is General Manager at leading digital experience software company Magnolia. An industry veteran and retail specialist, Darren has been working for some of the largest and most innovative technologies centred around Personalisation, Data Analytics and Conversion.Addy Ho
Addy brings a wealth of experience across diverse retail segments and retail analytics. Joining Axis Communications in 2018 as the Retail Business Development Manager, Addy played a pivotal role in assisting retailers to prevent losses and optimize operational efficiency. Prior to joining Axis Communications, Addy worked as a retail consultant, crafting strategic solutions for businesses to enhance their services. This included revamping store designs and optimizing product placement to create an exceptional customer experience.
Claire Hoe
Claire Hoe is Design Director at Aura Global, having joined Sun Branding as a Senior Designer in 2010. She brings extensive packaging design experience, with a focus on creating accessible, engaging, and functional packaging experiences.
Chris Hogue
Chris runs strategy and product at LiveArea. He has more than 20 years of experience identifying and defining trends, consumer pain points, white space opportunities and business models that are actionable and drive positive business outcomes.
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