Customer Service

Lowe’s launches drone delivery, live pilot in North Carolina

Photo: Lowe's

October 9, 2026

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Home improvement retailer Lowe's is piloting drone delivery at a store in Matthews, North Carolina.

The service delivers to customers in as little as 20 minutes, according to a press release.

"At Lowe's, our mission is to solve problems and fulfill dreams for the home. To achieve this mission, we're removing friction from home improvement and making it easier for customers to enjoy their home. Any technology we implement is designed to eliminate that friction so our customers can complete their projects quickly," Seemantini Godbole, chief information and AI officer at Lowe's, said in the release. "By piloting drone delivery, we're addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it."

How it works:

Open the DoorDash app. Drone delivery will automatically display as an option if the delivery address is eligible near the Matthews, N.C. Lowe's store.
Select the dedicated "Lowe's by Drone" storefront in the DoorDash app.
Fill a cart with eligible items and check out as usual. Wing drones currently transport orders weighing approximately 2.5 pounds per flight.