Contributors
Jonathan Nikols
Jonathan Nikols is the Senior Vice President, Global Enterprise Sales, Americas for Verizon Business. He leads a team focused on delivering meaningful outcomes for enterprise customers leveraging innovative technologies such as 5G, mobile edge computing (MEC), cloud, security, and software-defined networking. With deep industry expertise, Jonathan has a true understanding of how outcome-based solutions and the strategy that goes into deployment creates sustained growth and prosperity for customers.
Joseph Noonan
Joe is passionate about building SaaS enterprise software businesses that deliver exceptional value for customers and stakeholders. At Vee24 he is leading the growth of this conversational multi-experience customer engagement business allowing world-leading brands to deliver an exceptional digital experience across sales, customer service, and marketing.Juned Noonari
Juned Noonari is the director of solutions for engineering enterprise networking at Black Box. He has 20+ years of leadership experience in data networking, IP infrastructure, product management, network deployment, and operations.
Melanie Nuce-Hilton
As Senior Vice President of Customer Success at GS1 US, Melanie Nuce-Hilton leads the teams that help businesses across 25 industries, including apparel, general merchandise, foodservice, retail grocery, and healthcare, unlock the power of GS1 Standards to support supply chain visibility, efficiency, collaboration, and regulatory compliance. Nuce-Hilton oversees GS1 Standards offerings, the GS1 US Innovation team, industry initiatives, education and training, product management, and customer support functions.
Michele Oger
Michele Oger is Vibenomics Retail Media Advertising Account Director. With over 15 years of experience in B2B sales, data analytics, digital media, retail strategy and creative brand development, Michele is enhancing Vibenomics sales efforts across various grocery and convenience store departments including category management, personal finance, kiosks, center store and more by expanding audio into a fourth sales channel — retail media.
John O'Kelly
A pioneer in the mobile-powered industrial carts industry, founder and CEO John O'Kelly began Newcastle Systems in 2005. John has since grown the company to 40 employees and was recognized as a 2022 Supply Chain Brain Top 100 Supply Chain Partner. To meet growing demand, the company moved from Haverhill to a larger location in Amesbury, MA. The mobile carts are used in manufacturing, retail, and shipping and receiving applications by companies including Walmart, UPS, DHL, Wayfair, Tesla and Amazon.
Kurt Oleson
Kurt Oleson, COO and Owner of Custom Channels, has been with with the company for 10+ years, contributing to and overseeing growth as an engineer, operations manager, and COO.
Oded Omer
Oded Omer is the CEO and Founder of Wasteless AI, an AI-based markdown optimization software for grocery stores and supermarkets. A technology entrepreneur with 22 years of experience in high-tech start-ups, Oded previously served as CTO at WeissBeerger, a big data/IOT company acquired by AB InBev. Oded has a proven track record in building technology from ideation to maturity to scale-up.
Paige O'Neill
Paige regularly appears on top marketing lists from publications such as OnCon , MarTech Series and Top Rank Marketing. She is also one of the top 20 female tech marketers according to B2B Magazine. Paige recently launched a series of chats with other professionals on her LinkedIn page, discussing marketing and leading amid a pandemic, which LinkedIn Learning highlighted as a best practice use case.
Prior to Sitecore, Paige served as CMO for digital workplace platform provider Prysm, marketing and translation software company SDL, and early-stage startups Aravo Solutions, Greenroad Technologies and PHH Arval (NYSE: PHH). She also served as VP of Marketing for integrated marketing leader Aprimo, and held marketing and global PR positions for Oracle and IBM’s Internet division.
She holds both a master’s and bachelor’s degree in political science from the University of Kentucky, and spent a year in New York University’s Media Ecology Ph.D. program studying how technology impacts culture.
Nataliia Onyshkevych
Nataliia Onyshkevych is the CEO of EverHelp, a CX outsourcing company helping brands deliver support that is both cost-efficient and human. With 8 years of hands-on experience — from frontline agent to CEO — she understands customer experience from the inside out. She shares practical insights on CX, the role of people in an AI-driven world, and how businesses can use automation without losing empathy or service quality. Nataliia believes that technology should elevate people, not replace them — and that great customer experience starts with empowered, inspired support teams.
Scott Opiela
As Acoustic’s Chief Marketing Officer, Scott plays a crucial role in enhancing customer engagement through personalized and efficient digital experiences. Under his leadership, Acoustic has significantly influenced the marketing landscape, managing over 120 billion customer engagements globally. Prior to Acoustic, Scott was the CMO at CommerceHub (NASDAQ: CHUB), where he expanded the company’s market presence and helped achieve $30+ billion in Gross Merchandise Value in 2020.
Adam Ortman
Adam Ortman is the CEO and founder of Kinetic319, a leading marketing and advertising agency headquartered in Denver, Colo. The agency offers full-funnel marketing campaigns, fusing cutting-edge practices and consumer psychology to help businesses transcend mediums and resonate with global audiences.
Michael Ouliel
He has been an active leader in the technology sector for more than 20 years. BlackSwan Technologies is based in London, England with offices in the United States, Israel, Poland and Germany.
Nilay Oza
CEO and Co-founder Nilay Oza is an entrepreneur with expertise in developing innovative, machine-learning software. His passion is to make a difference through continuous learning driven software-led innovation. Nilay previously served as a Project Director at the University of Helsinki and as a Senior Research Scientist at VTT, the leading research and technology company in the Nordic region. He holds a PhD in Software and Business Engineering from the University of Hertfordshire.
Robert Passikoff
Robert Passikoff, Brand Key’s founder/president, is a thought leader who has pioneered work in loyalty and emotional brand engagement, creating the Customer Loyalty Engagement Index, the Loyalty Leaders List, the Sports Fan and Women’s Wear Daily Fashion Brand Indices.
Mandela Patrick
Dr. Mandela Patrick is a trailblazer at the intersection of artificial intelligence and consumer technology. As the CEO of VYBE, he’s applying his deep expertise in AI to integrate AI into everyday experiences seamlessly. Before founding VYBE, Dr. Patrick earned a PhD from the University of Oxford as a Rhodes Scholar, where he conducted groundbreaking research in multi-modal AI as part of the world-renowned VGG computer vision group. His work in AI-driven video and image understanding has been cited over 1,600 times and published at top AI conferences worldwide.
Apu Pavithran
Apu Pavithran is the founder and CEO of Hexnode. Recognized in the IT management community as a consultant, speaker, and thought leader, Apu has been a strong advocate for IT governance and Information security management. He's recently written for Total Retail, Dark Reading, and TechCrunch.
Net Payne
Net Payne is Chief Sales and Marketing Officer at March Networks, leading global revenue, go-to-market strategy, brand, and marketing. A seasoned technology executive with 20+ years in B2B sales, marketing, and product management, he has held leadership roles at Avaya, Nortel, and Sprint. He holds an M.B.A. from Duke University and a B.S. from Cornell University.
