News & Media From Elliot Maras
Beauty care pioneers self-service AI, AR technology
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
AI and AR provide customers personalized recommendations and allow the retailer to move from a product-centric to a customer-centric experience.
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Red Sox affiliate looks to boost concessions with autonomous checkout
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Pawtucket Red Sox became the first professional sports team to announce an autonomous checkout store, to be located in Polar Park, a ballpark the team is…
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Self-checkout beats the drum hard at NRF 'Big Show'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Here's a peek at 44 kiosk exhibits from the National Retail Federation Big Show in New York City.
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How Dunn Edwards enhances the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Dunn Edwards Paints takes a multi-pronged approach to reducing customer friction and becoming a hub of convenience, service and experience.
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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Improved technology will drive facial recognition adoption
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…
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How interactive kiosks, digital signage empower transit riders
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…
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'Times Square Everywhere' – OOH ready to revolutionize retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…
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Boot Barn taps kiosks to deliver 'infinite aisle'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…
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Airport travelers smile for World Smile Day to create 'hashtag mosaic'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Travelers to John F. Kennedy International Airport were greeted by a billboard display encouraging them to take pictures of themselves using their smartphones…
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Why OOH will revolutionize retail and the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…
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Retail brands concur: experimental 'phygital' store delivered proof of concept
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…
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The Fitting Room creates 'phygital' experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.
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Pop-up stores, a direct engagement tool, gain interest
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.
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Cashierless stores? The jury's still out but self-service is coming despite challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.
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A deep dive into a customer experience collaboration lab
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…
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Customers embracing kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Need new ideas? Panelists weigh in on stimulating creativity
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel during the Interactive Customer Experience Summit in Dallas offered several ideas that have been used to support innovation in the customer experience…
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Are you ready for AI? Pioneers share their insights
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…
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Cashless technology doesn’t cannibalize cash sales in automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and…
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