News & Media From Judy Mottl

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

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Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

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What Amazon's Q2 earnings reveal about consumer needs, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.

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Amazon Prime Day not immune to consumer pressures, competing sale events

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's June Prime Day event may have been a bit too early to cash in on the back-to-school consumer shopping season.

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Nominations open for Top Women in Retail Technology awards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Connect Media is honoring the brightest and best women in retail technology leadership roles who are driving innovation. Get those nominations in! Deadline is…

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Back-to-school shopping on record-hitting track despite consumers seeking best deals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Big spending expected in the back-to-school retail shopping season but consumers are feeling pressure.

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Consumers wary about AI shopping assistants but Amazon is changing perceptions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…

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Solving retail store associate challenges by eliminating the information gap, cognitive overwhelm, annoying AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A Jumpmind AX Insight study reveals retail store associates are battling more than a few challenges and while technology promises big rewards it isn’t always…

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Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…

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Martha Stewart prepping AI-powered home management site

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.

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Gas fueling Costco growth, customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.

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Target taps 3D, simulation tech for Houston Receive Center

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Meeting consumer demand is the top priority for any retailer and for Target that means faster, more efficient product distribution.

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C-store RaceTrac redefines loyalty via enhanced rewards program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RaceTrac, a leading convenience store retailer, partnered with Capillary Technologies, an AI-powered loyalty solution provider, to enhance the RaceTrac Rewards…

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Vitamin Shoppe leader talks delivery strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Leanna Buttner, senior director of digital commerce for The Vitamin Shoppe, shares insight on the retailer's strategy to expand same-day delivery into its own…

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Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…

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Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

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Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

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Friar Tux AI try-on tool offers virtual formalwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Friar Tux's AI try-on tool allows customers to view a personalized visualization of selected suits and tuxedos, enabling comparison of different styles and…

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Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

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SiriusXM VP talks music impact within the retail digital signage experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Stuart Larking, VP of commercial music at SiriusXM, shares insight on why music is becoming more integral for the digital signage experience.

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