Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Retaining retail store associates requires training, engagement, relationship building

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…

Zesty Paws hiring chief taste officer (job requirement: must be dog or cat)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws is looking to hire a 'Chief Taste Officer’ and no, contest applicants don’t have to taste test dog or cat food.

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.

How AI drives engagement, loyalty, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

Retail hiring tips, advice and why data is crucial

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…

Understanding Gen Z consumer impact on the retail shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…

AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…

Here comes Gen Beta: What retailers need to know about this consumer demographic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…

How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

Experiential design puts all the ducks in a row at Duck World

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.

Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…

Stinker Stores future-proofs store environment with NCR Voyix technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

Honeylove modernizes production chain with Inspectorio management platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look