News & Media From Judy Mottl

For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Screenverse leaders share insight on DOOH buying strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic…

Presented by Screenverse

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Tariff court ruling brings uncertainty, big questions for retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.

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How self-service operators win by automating through curation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those…

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The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

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BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

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2026 will be the year of agentic AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail experts share predictions of retail CX tech and trends arriving in 2026.

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Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

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Retail AI 2026 predictions: Retailers, consumers driving big growth

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…

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Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

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Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

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AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

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Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

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Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

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Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

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Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.

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Albertsons retail media collective embraces video to power shopper-centric journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.

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Screenverse co-founders talk DOOH strategy, challenges, innovations ahead

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the Digital Signage Today podcast Screenverse CEO David Weinfeld and Screenverse President Adam Malone share insight on the shift of digital…

Presented by Screenverse

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C-store retail: Consumers, EV adoption among many factors reshaping the industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…

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