Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage

Fast-growing premium cookie retailer uses digital signage for customer and employee communications

Consumers quicker to leave brands after negative experience

June 12, 2023

Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…

Fashion retailer deepens Bolt partnership with pop-up

June 12, 2023

Revolve Group Inc., a fashion retailer that operates the Revolve and FWRD merchandise brands that connect consumers, brands and influencers, is deploying…

Carhartt names Tara Roemke as merchandising VP

June 12, 2023

Tara Roemke has been named VP of global merchandising for Carhartt, a family-owned workwear brand.

Hughes Recognized for the Third Time in Gartner® Magic Quadrant™ for Managed Network Services

Gartner, the world’s leading IT and advisory company, named Hughes Network Systems, a Challenger in the 2022 Gartner® Magic Quadrant™ for Managed Network…

Hughes Launches New Managed Cybersecurity Services for Small to Mid-sized Enterprise Networks

Managed Detection and Response and SOC as a Service Now Available as Part of the Hughes Suite of Managed Cybersecurity Services

Hughes Introduces Active Power Edge, Showcases Suite of Managed Services at NRF 2023

New smart power distribution unit from Hughes complements the company’s robust managed services and digital signage portfolio

Hughes Wins Fortinet’s SD-WAN Partner of the Year Award

As the Fortinet SD-WAN Partner of the Year, Hughes has fully maximized the business opportunity with Fortinet’s market-leading Secure SD-WAN solution and…

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The pet retailer’s loyalty program is at 60 million members and counting.

'Anti-theft’ Walgreens requires kiosk ordering for non-essentials

June 9, 2023

A Chicago Walgreens now requires customers to order "non-essential" items from kiosks and pick them up at a counter, according to a WBBM Newsradio report.

Beauty retailer leans into digital signage

June 9, 2023

Kicks, a Nordic beauty retailer, has partnered with Visual Art, a digital signage firm, to install more than 1,300 screens across 230 Kicks stores located in…

Online electronics shoppers spending stays the course

June 9, 2023

Nearly 70% of global online electronics shoppers will spend the same or more this year and sustainability is a key purchasing decision for 92% of Gen Z and 90…

Retail ‘ghosting’ costing $2.4B in industry loss

June 8, 2023

The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.

Indiana grocer taps Invafresh to automate manual processes

June 8, 2023

Strack & Van Til, an Indiana-based grocery retailer, is deploying Invafresh's technology to optimize fresh food operations, ensure pricing accuracy and…

Retailers respond to growing demand for sustainability by innovating

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

As consumers become increasingly aware of the need for environmental action, retailers will be compelled to showcase sustainability endeavors and integrate…

Hughes Pioneers Self-Healing Capability that Improves Enterprise Wide Area Network Performance Using AI

The Hughes AIOps innovation targets WAN edge systems, such as routers, SD-WAN devices and firewalls, because a failure in those systems can be catastrophic for…

Most shoppers prefer authentic content when purchasing goods

June 7, 2023

Shoppers are embracing authentic and organic content in the purchase decision and are more likely to buy products from brands that share content from real…