NCR extending ATM services at Walgreens nationwide

February 28, 2023

NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…

Enhancing operational excellence via tech to boost in-store CX

by Mike Debnar — Retail Solution Principal, Medallia

Technology can help retailers enhance in-store operations to drive the customer experience.

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Customer agents know product, but personalization lacking

February 27, 2023

A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.

Quality Mart deploys pick up, delivery options

February 27, 2023

Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…

Home Depot boosts hourly pay with big investment

February 24, 2023

Home Depot will increase its average hourly starting salary to $15 an hour with an investment of $1 billion.

Aisle 24 leading the cashierless grocery market charge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…

Consumers focused on shopping for essentials

February 24, 2023

While foot traffic to stores has increased, fewer consumers are visiting entertainment venues and are being more selective about what to purchase, focusing on…

Walmart CEO talks inflation impact

February 24, 2023

Walmart is experiencing impacts from food inflation, calling it the "most stubborn of the categories," in relating to the company's Q4 earnings.

Target spends big to boost sort center network

February 23, 2023

Target intends to spend $100 million to expand its sortation center network in a quest to speed delivery to customers.

Dick’s Sporting Goods buying retailer from Walmart

February 23, 2023

Dick's Sporting Goods is acquiring the retailer Moosejaw in a move to boost its digital channels and forge new vendor relationships. It also aims to advance as…

Australian retailer taps Bringg tech for delivery enhancement

February 23, 2023

Australian retailer Coles Group is partnering with Bringg, a delivery platform provider, to boost its customer experience by enhancing its home delivery…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

Convenience chain launches check-out free stores

February 21, 2023

Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…

Amazon to ‘go big’ on physical grocery business

February 21, 2023

Amazon may be laying off nearly 20,000 employees but it has big plans to grow its physical grocery store strategy.

The many reasons why customer needs, expectations are rapidly changing

The definition of a 'good customer experience' today is nowhere as simple or straightforward as it was just a few decades ago.

More consumers want better customer experience

February 21, 2023

More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…

Gen Z playing critical role in retail customer experience strategy

February 20, 2023

Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…

General merchandise sales dip in a year

February 20, 2023

Discretionary U.S. general merchandise retail sales revenue in January of this year landed 3% lower than in 2022 and unit sales were down 5% in the same time…