Athlete’s Foot expands marketing team

February 2, 2023

The Athlete's Foot has expanded its marketing team and promoted two leaders in what it calls "key" personnel moves.

Automated tech, revenue top of mind for retailers

February 2, 2023

Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…

Guitar retailer moves to cloud for omnichannel strategy

February 1, 2023

Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…

Pool services brand deploys tech to connect online, in-store experiences

February 1, 2023

Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…

Shopping wait time impacting retailer revenue

February 1, 2023

The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…

Consumer behavior requires balancing act for retailers

January 31, 2023

Consumer behavior, which includes hopping between online and in-store shopping seeking the best value and experience, is going to require a new channel…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

New Zealand airport expanding self-serve check-in kiosks

January 31, 2023

Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

American Eagle taps Jumpmind for POS tech

January 30, 2023

American Eagle Outfitters is partnering with Jumpmind Inc. to replace the retailer's American Eagle and Aerie brands' in-store point of sale with Jumpmind's…

Walmart teams with Salesforce on pickup, delivery solutions

January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

C-stores, Bitcoin Depot partner on crypto ATMs

January 30, 2023

Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…

Resort destination taps Mashgin for vision-powered self-checkout

January 27, 2023

Alterra Mountain Compnay, which runs 15 North American mountain ski and snowboard resorts, has deployed computer vision-powered self-checkout terminals at four…

Footwear brand taps Jitterbit to streamline sales, processes

January 27, 2023

OluKai, an Hawaiian-inspired footwear company, is deploying Jitterbit technology to streamline sales and fulfillment processes and improve team productivity.

More consumers care about sustainable shopping options

January 27, 2023

Consumer interest in sustainable shopping is on the increase, with an overwhelming majority of young U.S. shoppers willing to spend more on…

Evaluating a Grocery Store Loyalty Partner

The rising cost of groceries is creating unprecedented turbulence for retailers. A loyalty program can help offer stability, but it takes the right partner.

Presented by RetailCustomerExperience.com

Most consumers OK with paying for better return experience

January 26, 2023

A good number, 70%, of U.S. consumers are willing to pay for more flexible retail return experiences.

Wayfair expands workforce cuts

January 26, 2023

Wayfair will now slash nearly 20% of its workforce in an effort to trim costs.

3 ways to build brand loyalty through e-commerce

by Randy Mercer — VP, Global Products, 1WorldSync

Knowing they can expect a satisfying experience, return customers make purchases 90% more than new customers. Here's how to boost the community of return…