Pilot travel center $1B upgrade features checkout kiosks

March 18, 2022

The Pilot travel center upgrade includes self checkout kiosks. Pilot Company, a travel center operator, launched a $1 billion initiative today that…

Selecta Group debuts automated store in Belgium

March 18, 2022

Selecta Group, the Switzerland-based route service provider of convenience services, is launching its next generation of food tech solutions in Europe — a…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

Alfi report says retailers will invest more in QR codes

March 18, 2022

The advertising industry's adoption of digital technologies, such as QR codes, has ushered in strategies experts believe will become vital in connecting with…

SOC 2 Type 2 Certification Confirms Burroughs as a Trusted Services & Integration Leader

Burroughs, Inc., North America’s largest independent services partner for the full lifecycle management of cash automation, self-service, IoT, and related…

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

Cosmetologist debuts lash vending machines in North Dakota malls

March 17, 2022

Lashes are available for purchase at vending machines at the Gateway Mall in Bismarck, North Dakota and the Dakota Square Mall in Minot, North Dakota…

Signage market to hit $63.3B by 2031

March 17, 2022

The global signage market should see a CAGR of 6.3% between 2022 and 2031, reaching $63.3 billion by 2031, according to a study by Future Market Insights.

Walmart has big, big hiring plans

March 16, 2022

Walmart aims to hire thousands of technologists and expand locations, according to a blog post authored by Suresh Kumar, EVP, CTO and chief development officer.

Retail spending ebbs amidst inflation, high gas cost

March 16, 2022

Consumers were spending in February but not quite at the pace of January, according to the Commerce Department.

Walmart debuts clothing model feature for app, online customer

March 15, 2022

Walmart is rolling out a "Choose My Model" feature to app and online users that lets customers attain a sense of how a clothing purchase will look on them.

Target expanding logistic footprint to handle robust sales

March 15, 2022

In an effort to handle increasing sales, both online and in the store, Target is expanding its logistics footprint across the U.S.

How improved CX is key to maintaining customer loyalty as customers move online

by Michael Scharff

The rise of digital channels further changes the way consumers spend their time and money. E-commerce is here to stay, and according to eMarketer, following a…

Yale professor tracks retail ‘naughty,’ ‘nice’ relating to Russia business operations

March 14, 2022

For the past several weeks retailers in the U.S. have announced store closings and temporary shuttering of operations in Russia in response to Russia's war on…

IRS launches experience office to boost customer service

March 11, 2022

Retailers aren't the only public-facing entity striving to provide the best customer experience.

Lululemon debuts its first-ever footwear product

March 11, 2022

The latest product at Lululemon isn't a new version of leggings or yoga pant. The athleisure brand now sells a women's running shoe called Blissfeel, according…

Retailers likely to ‘break up’ with a poor-fit customer

March 11, 2022

The increasing cost of retaining a customer will likely drive retailers to break up with a poor-fit customer and proactively end the consumer relationship…

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…

A big year ahead for mobile augmented reality

March 10, 2022

A good majority of consumers, 76%, have experienced augmented reality and that could mean 2022 will be the year of mobile AR, according to a Camera IQ report…

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…