Kagan: Every retailer success depends on golden rule

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Symphony Retail Solutions taps Ryan Powell as VP

December 18, 2017

Ryan Powell is the new vice president of merchandising and category management for Symphony Retail Solutions and will be response for a range of areas…

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

Retailer makes splash in Vegas with LED displays

December 15, 2017

M&K Enterprises, the parent company of Vegas EXP, is teaming up with NanoLumens to deploy a 17- by 6-foot LED display at its Vegas EXP retail store on the…

Scala adds media player to digital signage portfolio

December 15, 2017

Scala Inc., a subsidiary of Stratacache, has launched its Scala Media Player for digital signage. The player is an end-to-end solution built to help create…

Bluewater Grill to enable pay-at-the-table with TableSafe

December 15, 2017

TableSafe Inc., maker of a pay-at-the-table platform for full-service restaurants, announced Bluewater Grill Restaurants will adopt the Rail payment platform…

Why the in-store retail experience needs a mobile point-of-sale

Jeff Scott, CEO of Infinite Peripherals, explains how a mobile point of sale can improve both the in-store shopper's experience, as well as the retailer's…

7-Eleven testing mobile ordering for delivery, in-store pickup

December 14, 2017

7-Eleven is testing on-demand ordering for delivery or in-store pickup at select Dallas stores with its new 7-ElevenNOW smartphone app, according to a press…

Target buys Shipt to shore up delivery strategy

December 14, 2017

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.

Daktronics deliver LED banner to New York shopping mall

December 14, 2017

Destiny USA, a shopping mall in Syracuse, New York, recently deployed a double-sided digital LED banner with a built in sound system. Daktronics designed the…

Federal Heath wins digital signage contract with Beaumont Independent School District

December 14, 2017

The Beaumont Independent School District in Beaumont, Texas, has awarded Federal Heath with a digital signage services contract. Federal Heath will upgrade the…

5 steps for tapping social proof to boost sales

Nishan Sothilingam, director of product at ResellerRatings, explains how retailers can win despite it being a buyers' world. The key is to be willing to listen.

Coinstar teams with Provision to deliver 3D marketing tech to retail

December 13, 2017

Coinstar has signed an agreement with Provision Interactive Technologies Inc. to integrate Provision's proprietary 3D holographic display and point-of-sale…

Hong Kong International Airport to install movable check-in kiosks

December 13, 2017

Hong Kong International Airport and Amadeus, a technology provider, announced an agreement to deploy the world's first hot-swappable battery powered movable…

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Toshiba delivers UHD displays to StubHub Center

December 12, 2017

Toshiba America Business Solutions recently delivered UDH scoreboards and ribbon displays to the StubHub Center, an arena in Los Angeles home to the Los…

Report: OLED market to reach $48 billion by 2023

December 12, 2017

The OLED market is expected to reach $48.81 billion by 2023, up from $16.58 billion in 2016. It will also grow at a compound annual growth rate of 15.2 percent…

Optimizing shopping cart conversions across the ecommerce customer journey

Omar Akilah, vice president of products at GrandCanals, explains how each step of the brick and mortar customer journey has a corresponding digital equivalent.