Walmart taps ex-AMEX leader as chief customer officer

Walmart has created a new role, chief customer officer, and hired on a former American Express executive.

Janey Whiteside will oversee Walmart stores and ecommerce in the newly minted job which is focused on boosting shopping traffic and customer service, according to a Reuters report.

Prior to coming to Walmart Whiteside served spent 20 years at AMEX involved in customer engagement, relationship management and marketing.

Walmart also announced, in a company memo according to Reuters, that Barbara Messing will be the company's new chief marketing officer, replacing Tony Rogers. Rogers has a new role within the company focused on the Sam’s Club business.

 


Topics: Customer Experience, Customer Service

Companies: Walmart


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