Alibaba one-ups Amazon by building a mall for retailers

by Chris Petersen — Owner, IMS

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…

Human behavior is a good thing for businesses, reveals study

October 9, 2017

Companies that display good human relationship behaviors are more likely to make more money, according to the third annual Customer Quotient report from C…

Macy's revamps loyalty program

October 9, 2017

Macy's shoppers are getting a revamped loyalty program as of this month that aims to offer consumers a more engaging shopping experience.

Consumer spend inches up in August

October 6, 2017

There was a slight uptick in consumer spending in August, according to Commerce Department figures cited in a Reuters report.

TaylorMade Golf takes a big 'turn' to boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…

Walmart's Jet.com prepping private label brand

October 6, 2017

Jet.com, now an ecommerce arm of Walmart, is getting ready to launch a private label product line boasting over 60 household and food items.

Walmart readying same-day delivery for NYC customers

October 6, 2017

Free, same-day delivery will soon be offered by Walmart in the New York City area.

Why B2C marketers must strike a better balance between customer acquisition and retention

Eric Keating, vice president of marketing at Zaius, explains why ecommerce retail marketers should spend more time and resources turning existing customers…

Hilton testing ‘smart room’ to enhance customer experience

October 5, 2017

One day soon consumers staying at Hilton won't have to adjust thermostats once in the room, find their favorite television program or call to order the beer…

NYC transit going big with digital ads

October 5, 2017

New York City commuters are the target of a massive digital ad campaign in play by the city's MTA agency which plans to install over 30,000 video screens…

LED digital posters boost retail sales

October 4, 2017

NanoLumens has launched its LED Digital Posters to replace static retail signage. The posters use NanoLumen's cloud-based Aware platform, which allows…

Robots, no-cash experience coming to Shake Shack NYC location

October 4, 2017

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.

Amazon's Whole Foods suffers credit card breach

October 4, 2017

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.

Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

Aegis Electronic Group offers weather resistant LCD displays

October 3, 2017

Aegis Electronic Group Inc. is now allowing customers to purchase its TruVu monitors on its website. The displays are designed with anti glare, anti…

Hudson Group boosts store experience with digital signage

October 3, 2017

Travel retailer Hudson Group has upgraded its Detroit Metropolitan Airport location with digital signage. The retailer deployed a circular LED display, a…

Ikea vending machine offers kitchen tools

October 3, 2017

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according…

Shake Shack to introduce cashless kiosk in New York City

October 2, 2017

Shake Shack will introduce its first-ever cashless kiosk at a new restaurant in Astor Place in New York City this month, according to a Kiosk Marketplace…

Take your workforce off a 'lean' diet with better management practices

John Orr, senior vice president of retail at Ceridian, believes employees are at the core of delivering a good customer experience and achieving profitability…

Florida utility introduces bill payment kiosks

October 2, 2017

Gulf Power, an electric utility based in Pensacola, Florida, has implemented self-serve kiosks to make bill payment easier and more accessible, according to…