Lids Sports Group launches new mobile app focused on loyalty

April 19, 2017

The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…

Kagan: Early adopters gain competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…

California installs test DMV kiosk at UC Irvine

April 18, 2017

The California Department of Motor Vehicles has installed its first vehicle registration kiosk outside of its field offices at the University of California…

Teletech hires SapientRazorfish leader as strategy officer

April 18, 2017

Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology…

Lloyds to pilot test Windows 10 biometrics with customers

April 17, 2017

Lloyds Banking Group is collaborating with Microsoft to test biometric authentication with customers logging into Lloyds Bank, Halifax and Bank of Scotland…

Bergdorf Goodman leader taking leave in early May

April 17, 2017

The executive leader of Bergdorf Goodman will leave his role May 10, according to a Bloomberg report.

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Wayfinding kiosk raises design concerns in Arkansas historic district

April 14, 2017

The replacement of a downtown wayfinding kiosk recently led to some complaints about design, and though the structure has since been moved, the El Dorado…

Wegmans Food Markets keeps CEO role all in the family

April 14, 2017

Colleen Wegman, who joined her family's business, Wegmans Food Markets, in 1991 is now CEO and president.

Lowe's innovation leader talks mission, focus and strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…

Clothing retailer goes with Aptos platform to drive seamless customer experience

April 13, 2017

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

BrightSign delivers digital signage to Cromwell Casino

April 12, 2017

BrightSign recently teamed up with Socialure to deploy more than 20 displays at Drai's Club, a Las Vegas night club owned by Cromwell Casino. BrightSign…

Report: Ralph Lauren shutting NYC store, prepping layoffs in reorg effort

April 12, 2017

Ralph Lauren will shutter its Fifth Avenue New York City store, slice jobs and close offices as part of a reorganization, according to a Market Watch report.

Amazon loves Texas when it comes to opening fulfillment centers

April 12, 2017

Amazon plans to open its 10th Texas fulfillment center, this time in Katy.

Factoring order fulfillment, returns into a peak season service strategy

As painful as it might seem to jump back into the peak season mindset, fortune tends to favor the prepared, so getting a head start and developing your…

Kate Spade in sale negotiations, claims report

April 11, 2017

Kate Spade & Co. is reportedly negotiating a sale to Coach Inc., according to a Reuters report.

Ilumi debuts smart bulb tech within counter displays

April 11, 2017

Ilumi's new LED Smartbulbs are being used in counter displays in electronic stores in the U.S. and Canada, according to a press release.

Global interactive kiosk market expected to grow 13.43 percent annually through 2021

April 11, 2017

The global market for interactive kiosks is expected to grow at a combined annual growth rate of 13.43 percent from 2017-2021, according to a report from…