Study: Billions wasted on loyalty efforts that bomb

February 20, 2017

Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss…

Newegg expanding into China, 19 other countries

February 20, 2017

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.

Celeste Burgoyne tapped as Lululemon retail EVP

February 20, 2017

Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas.

SlabbKiosks Exhibits at HIMSS for the second time

SlabbKiosks brings its self-service kiosk solutions to the exhibit floor for the 2017 HIMSS Conference & Exhibition at the Orange County Convention Center in…

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

The future of beacons and digital signage

Beacon technology has not been adopted by merchants as quickly as expected, yet changes to devices and strategy will spur 4.5 million active beacons in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

IBM gets serious about IoT

February 17, 2017

IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Omnichannel retailing matures into mainstream

February 17, 2017

The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business…

Rebecca Minkoff establishing VC fund

February 17, 2017

Rebecca Minkoff and her CEO brother, Uri, are establishing a venture capital fund in partnership with Quotidian Ventures.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

ChannelNet names two new leaders

February 16, 2017

ChannelNet, which provides customer acquisition and retention services via mobile and web-based solutions, has named Chris Sims as CTO and Joe Karle as VP of…

Centiro names Rick Meyer to lead North American expansion strategy

February 16, 2017

Cloud-based delivery management player Centiro has named Rick Meyer as VP of sales and operations for North America.

Nordstrom CIO announces retirement

February 16, 2017

Nordstrom's CIO Dan Little will leave his role come next fall and is the second top tech leadership change for the high fashion brand in the past two months…

Rocky Mountain High Brands taps geofencing to drive retail traffic

February 15, 2017

Consumer goods company Rocky Mountain High Brands is teaming with Beasley Media Group to launch geofencing services in a quest to drive customer traffic to…

Amazon opening fulfillment center in Maryland

February 15, 2017

Amazon plans to open a 1.2 million-square-foot fulfillment center in North East, Maryland, which will create 700 new full-time jobs.

Burberry welcomes new CEO

February 15, 2017

Burberry's new CEO, Marco Gobbetti, is already at work and will be fully immersed in the role by July, according to a Reuters report.

FastCasual's parent company launching FoodTruckOperator.com

by Cherryh Cansler — Editor, FastCasual.com

Networld Media Group will launch FoodTruckOperator.com on April 1. It will cover industry trends and news, profile business owners and explore the technologies…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…