Nordstrom most popular retailer, reveals survey

February 14, 2017

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…

BofA piloting smaller, fully automated branch concept

February 14, 2017

Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…

Valentine's Day will be a heart breaker for retailers

February 13, 2017

Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year.

Confirmit app expands survey efforts to the smartphone

February 13, 2017

The new Confirmit AskMe mobile survey app will enable consumers to participate in surveys no matter their location via a single link.

Consumers experience anxiety when it comes to e-commerce

February 13, 2017

Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date.

Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it…

Report: Simple is a winning retail strategy

February 10, 2017

The more simple the better and simplicity will drive more revenue, reveals the seventh annual Global Brand Simplicity Index from Siegel+Gale.

Target going small again on Long Island retail front

February 10, 2017

Target is launching its third small-format at a Long Island, New York location.

FedEx taps Walgreens for package distribution

February 10, 2017

FedEx and Walgreens are piloting a new package distribution strategy involving 8,000 Walgreens locations.

Kohl’s CTO on personalizing customer experience and how data plays a big role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…

Stein Mart hires new president

February 9, 2017

MaryAnne Morin is the new president of Stein Mart and will oversee merchandising, marketing, planning, advertising and e-commerce in her new role.

Survey: Promotions, discounts foundation for most loyalty programs

February 9, 2017

Promotions and discounts are the prime force behind customer loyalty programs despite the fact 75 percent of companies are slicing margins to offer the…

The 1 thing forgotten at the world’s largest retail event

There is no doubt, that in the current age, information is critical. When everything online is connected to a cloud and data is accessible in real time…

Whole Foods, Duane Reade popular with Apple Pay users

February 8, 2017

When it comes to where Apple Pay credit card transactions are happening most, retailers Duane Reade and Whole Foods are first and second place respectively…

Specialty apparel retailer taps SCI for supply chain services

February 8, 2017

Amoena, a global specialty apparel and medical device distributors, is partnering with Canadian-based SCI, a logistics company, for supply chain needs and…

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…

Watch out, Amazon: Wal-Mart enhances shipping options

February 7, 2017

Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.

Broken promises more damaging than brands realize, reveals study

February 7, 2017

Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive…

Study: Bank execs list CX as top priority in 2017

February 6, 2017

More than half of 160 bank executives surveyed plan to increase spending on customer experience initiatives in 2017, according to a recent banking priorities…

Kindred hires on One Kings Lane leader as COO

February 6, 2017

Former One Kings Lane leader, Jim Liefer, is now COO for Kindred Systems.