Study: 5 types of millennial shoppers pose challenges for retailers

June 14, 2016

There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…

Why customer loyalty is way more than just offering a consumer discount

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…

Retailers to FTC: PCI DSS part of an 'anticompetitive scheme'

June 10, 2016

In the ongoing saga that is the National Retail Federation vs. the major credit card networks, NRF has asked the Federal Trade Commission to investigate the…

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.

Retail group applauds lawmaker opposition to overtime rule

June 10, 2016

The National Retail Federation is applauding the lawmakers taking a stand against the proposed federal overtime rule advocated by the federal Department of…

Retailers will see more consumer action for Father's Day this year

June 10, 2016

A new study predicts bigger consumer spend for the annual Dad holiday this month, with a projection of $14.3 billion in purchases.

Priceline Group: We are a platform for experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Maelle Gavet, executive vice president, global operations, The Priceline Group, discusses her company's strategy during a fireside chat at the Shoptalk event…

Under Armour, Luxottica share insight on immersive retail innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Under Armour and Luxottica may not seem to have much in common at first glance, given their specific retail industry focus. But the athletic performance…

Revenue drop prompts luxury fashion brand to close stores, announce layoffs

June 8, 2016

In a move to stem declining revenue, save on costs and spur sales upward fashion icon Ralph Lauren is slicing 1,000 jobs and shuttering dozens of stores.

Prevent cross contamination with new color-coded grippy cutting boards

Prevent cross contamination and enhance safety with the new Grippy Cutting Boards from FFR Merchandising.

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.

Tips, advice on inspiring innovation in the retail environment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…

Burberry chief feels economic pain as much as UK retailer

June 8, 2016

Burberry Group, the U.K.'s top luxury goods vendor, had a bit of a rough 2015 in terms of sales and revenue and so did its top leader in terms of annual…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Uber updates driver app to boost experience

June 8, 2016

Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.

Vacation, tablet are top Father's Day wants, reveals survey

June 7, 2016

A chance to get away and relax, or a new tablet device, are the top wants when it comes to Father's Day this year.

Interactive Kiosks Draw in O2O Sales for Department Stores

Physical stores have been in head-to-head competition with online retailers for customers. To bolster the multi-channel presence, a department store chain in…

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Staples chief taking leave, veteran leader hired on as interim

June 6, 2016

Ron Sargent, current Staples CEO, is leaving the post next week after being at the retailer’s helm for 14 years.