3 cases illustrating how Amazon outclasses its competitors

by Chris Petersen — Owner, IMS

Amazon continues to soar by innovating in ways other can't imagine.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

by Bryan Pearson — President, LoyaltyOne

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship…

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm…

Digital redesign debuts at Primark store in Madrid

November 13, 2015

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered…

Amazon Prime delivering food from LA restaurants

November 13, 2015

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…

REI, sales and cold turkey: How some brands live the mission, and some miss it

by Bryan Pearson — President, LoyaltyOne

REI’s daring decision to close its doors on Black Friday represents the latest effort in the broadening movement of conscientious consumerism. The hitch for…

Robot aims to help retailers keep a tally on product, inventory

November 12, 2015

Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.

Amazon expands retail sales landscape for Echo device

November 12, 2015

Amazon pushes Alexa and Echo onto brick-and-mortar retail shelves.

Target holiday sweater message not a jolly one for some shoppers

November 12, 2015

Target not pulling sweater off rack despite some negative shopper feedback.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

November 12, 2015

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

China’s big online shopping day a big revenue success

November 11, 2015

The annual online Chinese shopping day beats out any other global holiday shopping season.

J.C. Penney opts to open earlier on turkey day this year

November 11, 2015

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…

ICX Association director keynote speaker at InfoComm Connections

November 11, 2015

Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."

Consumers are rapidly blurring lines and changing channels

by Chris Petersen — Owner, IMS

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

3D printing kiosks arrive at Best Buy

November 11, 2015

Now, select Best Buy customers will be able to see 3D printers in action with new 3D printing kiosks designed as a partnership between kiosk manufacturer Frank…

Photo gallery: Fast Casual Executive Summit takes over Miami

If you missed this year's Fast Casual Executive Summit, check out all the action in our photo gallery. And, there's always next year!

US Bank takes mobile payments to the skies

November 10, 2015

MSA Pay, which went live this week, is the first mobile payment app in the general aviation space designed specifically for the ordering, payment and…

Consumers more comfortable buying, using digital gift cards

November 10, 2015

The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.

Amazon nemesis strives for funding to avoid being broke as 2016 dawns

November 10, 2015

Jet.com hopes to pull in $550 million investment to keep the lights on.