Outdoor retailer preps first Michigan footprint for summer opening

February 24, 2016

L.L. Bean says the Clinton Township site is perfect given community love for the outdoors.

Philipinas Shell aims to make gas fill-ups a more rewarding retail experience

February 24, 2016

Shell stations in certain Philippine locations will be much more than gas bay sites.

Interactive display offers candy lovers a sweet experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Candy shoppers at San Francisco International Arport Terminal 3 are enjoying a unique interactive retail experience.

Retail rental projections bode well for 2016, reveals report

February 23, 2016

Healthy outlook in retail rental landscape.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.

Tax refunds likely won't equate to big retail activity this year

February 22, 2016

More than half of consumers are planning to use tax refunds to pay off debt and shore up the savings account. Yet it isn't a complete bleak trend for retail.

Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.

Report: Consumers just need one bad experience to walk away

February 22, 2016

Customer support experience a big factor in consumer loyalty, reveals new study.

Car starting experience primed for a big change

February 19, 2016

Volvo is driving a new customer experience and, yes, there is an app for that.

Endangered customer: Why people are the difference in the future of retail

by Chris Petersen — Owner, IMS

Much of the retail pendulum has in fact swung to the "technology of sales transactions," which is why I found a new read on customer relationships so timely…

New brands, styles drive Gucci sales forward

February 19, 2016

Sales surges in Western Europe and Japan helped Gucci's bottom line in Q4.

Food fight on Capitol Hill: Update on Common Sense Nutrition Disclosure Act

by Betsy Craig — pres, menutrinfo.com

There are eight ways menu-labeling guidelines will change if HR 2017 becomes a law.

Visa: 2015 a watershed year in migration to chip cards

February 18, 2016

According to the latest figures from the network, there are now more chip cards in the U.S. than in any other country.

Consumer demand for GPS tools, fitness devices drives Garmin earnings

February 17, 2016

An increasing consumer appetite for fitness trackers and GPS navigational tools led to robust and healthy sales and revenue for Garmin Ltd.

The "perfect storm" for an omnichannel explosion in India

by Chris Petersen — Owner, IMS

Lessons learned from India's retailers … and changing consumers.

3 ways successful retailers are building a perfect customer experience

Perfection is an ever-moving target. Just ask any business continually working to better understand and serve its customers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Membership-based business models: Capitalize on being in the club

by Ethan Whitehill — CEO, two west inc

As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…