Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania…

Gap store closing may spur new customer experience for brand fans and Old Navy, Banana Republic shoppers

June 19, 2015

Retail giant Gap Inc. may be closing down 175 North America stores and laying off about 250 workers but there may be a huge silver lining for another brand…

Drone delivery scheduled for take off in just one year

June 18, 2015

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone…

Apple Watch debuts in retail locations worldwide

June 18, 2015

Apple is now selling its first-ever wearable, Watch, in its retail stores and is making progress in pushing out the device to consumers who have been waiting…

New easy-order kits for category-specific product now available for FFR's Power Zone® Sure-Set™ self-facing system

New easy-order kits for popular product categories are now available for the Power Zone® Sure-Set™ Self-facing System by FFR Merchandising.

Starbucks shuttering all 23 La Boulange bakeries, 14 San Francisco locations to close

June 17, 2015

Just three years after buying up La Boulange as part of its strategy to be a bakery brand, Starbucks is shuttering all 23 La Boulange bakery café locations and…

Foodservice industry has 3 years to cut the fat

by Nicole Troxell — Associate Editor, Networld Media Group

A FDA decision gives the industry until 2018 to remove trans fats from all foods, which the federal agency estimates causes 20,000 heart attacks and 7,00…

Lightspeed POS enjoying big transaction-processing, customer-base growth

June 17, 2015

Commerce platform player Lightspeed POS today reported that it is processing $10 billion in transactions every year and its customer base now boasts 24,00…

Toys, games segment enjoying consistent increasing sales growth

June 17, 2015

Don’t write off traditional games and toys in light of video games just yet as the retail category enjoyed a 3.6 percent global sales boost in 2014, according…

Connexity buying PriceGrabber

June 17, 2015

Connexity is buying PriceGrabber and the acquisition will reportedly make the marketing services company the second largest product listing lead generation…

Starbucks expands mobile pay, national rollout continues through the year

June 17, 2015

Starbucks continues national rollout of Mobile Order & Pay into southern, central U.S. locations.

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer…

CVS buys up Target pharma sites in $1.9B purchase

June 16, 2015

CVS Health is buying mega retailer Target’s pharmacy and clinic business units for $1.9 billion, which gives CVS Health an additional 1,660 pharmacies across…

Hello from the new editor, we want your insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There hasn’t been a more exciting time for retailers thanks to all the emerging technologies. Retailers must learn about new platforms designed for engaging…

Walmart’s new strategy isn’t really new but it's banking on super powers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…

MasterCard announces tokenization support for private-label cards

June 15, 2015

BJ's Wholesale Club, Kohl's and JCPenney will be among the first retailers to bring mobile payments to their private label cardholders later this year.

American Express POS rates lowered to less than 2%

June 12, 2015

Harbortouch, a POS system and merchant services provider, is offering special pricing on American Express transactions at a rate of 1.99 percent for merchants…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.