The two sides of customer service training

by Shep Hyken — CAO, Shepard Presentations

Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read…

Speedy checkout wins retail technology of the year

The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.

Sears update connects shoppers with store associates, crowdsources Q&A

April 24, 2014

Sears has added two new features to its multichannel Shop Your Way social and shopping platform: Get Advice and Member Assist. Available on both the mobile app…

Retailer launches Oman's largest digital signage network

April 24, 2014

Anzyma, a digital solutions company in the Sultanate of Oman, has deployed the country's largest digital signage network across all 70 Omantel retail outlets…

Coupons.com launches new retail marketing platform

April 24, 2014

Coupons.com Inc. has unveiled Retailer iQ, a targeting and analytics platform for grocery, drug and mass merchandisers that the company says fundamentally…

Time Warner Cable debuts new Flagship Experience Store

Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.

Survey says most mobile users are not interested in, or don?t want, mobile shopping technology

April 23, 2014

The future of mobile shopping may already be here, but it seems the mobile shopper is still a few steps behind. According to a study conducted by…

Speed and quality: Must they be mutually exclusive?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?

Visual product search company Slyce to go public

April 23, 2014

Visual product search platform Slyce announced it has entered into a definitive amalgamation agreement with Oculus Ventures Corp. that will enable Slyce to be…

11 compelling mobile stats every retailer should pay attention to

by Chris Allen

Whether you're operating on an e-commerce platform, in a store or both, you will improve your retail business when you pay attention to key facts and stats…

Walls and Forms introduces exterior cart merchandising units

April 23, 2014

Walls and Forms Inc. has introduced exterior cart retail merchandising units designed for outdoor concessions.

RetailMeNot secures mall partnership

April 22, 2014

Digital coupon marketplace RetailMeNot has announced it reached a strategic partnership agreement with Chicago-based General Growth Properties, Inc., a real…

National Retail Federation honored by Environmental Protection Agency

April 22, 2014

The National Retail Federation was recognized today on Earth Day by the U.S. Environmental Protection Agency with its 2014 SmartWay Affiliate Challenge award.

Three things you need to know about Amazon's price strategy

In March, Amazon changed prices on an average of 15-18 percent of its assortment every day, and this number is growing.

Is the Apple retail model right for your company?

by Kristen Gramigna — Chief Marketing Officer, BluePay

With more than 9,000 stores at its peak, Blockbuster enjoyed a competitive advantage that no rival could duplicate. But with the ease and convenience of online…

Acme Tools launches new mobile shopping site

April 21, 2014

Acme Tools, an authorized online retailer of tools and equipment, has announced the launch of its new mobile version of AcmeTools.com for online customers…

CVS adding health insurance billpay service

April 21, 2014

CVS/pharmacy, the retail division of CVS Caremark, announced the launch of its new service Bill Pay at CVS/pharmacy. Members of participating health plans can…

Upstream Commerce unveils real-time pricing tool

April 21, 2014

Upstream Commerce has announced its Dynamic Pricer, which provides retailers the capability to automatically control and change their pricing in real time…

Square reportedly in acquisition discussions with rivals

April 21, 2014

Square reportedly is discussing the possibility of a sale with several rivals as the mobile point-of-sale provider continues to lose money and burn through the…

Three steps to retail loyalty programs that connect with customers

by Fred Thompson

We all know that loyalty programs are popular with customers, but when it comes to why a customer shops with a particular brand, the loyalty program is…