Big, bulky delivery failures turn consumers off

April 23, 2024

A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.

Vallarta Supermarkets optimizing product spacing, planning with Relex tech

April 23, 2024

Vallarta Supermarkets, a regional U.S.-based grocer, has selected Relex Solutions, a provider of unified supply chain and retail planning solutions, to support…

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

Retail workers: Our tech needs are ignored

April 22, 2024

Nearly half, 40%, of retail workers feel their tech needs are being ignored.

Four Seasons taps Sudhakar Veluru as CIO, EVP

April 22, 2024

Sudhakar Veluru has been named CIO and EVO at hospitality company Four Seasons.

Levi Strauss reopens Thailand mall location

April 19, 2024

Levi Strauss & Co. has reopened its store at the Central World mall in Bangkok, Thailand.

Lowe’s 1st home center to jump on DoorDash

April 19, 2024

Home improvement brand Lowe's has joined the roster at DoorDash and is the delivery service's first home center partner.

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

Target sued over biometric data consent issue

April 18, 2024

A class action lawsuit has been filed against Target in Chicago, Illinois, regarding the alleged collection of biometric data without consent.

Retail sales grew in March

April 18, 2024

Retail sales continued to increase in March, according to U.S. Census Bureau data, driven by tax refunds and job growth.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

The Athlete’s Foot expands Louisiana footprint

April 17, 2024

The Athlete's Foot has expanded its retail presence in Baton Rouge, Louisiana, with two new store locations.

Beyond Black Friday: Unpacking insights on mobile app engagement

by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox

Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.

Many consumers embracing omnichannel journey

April 17, 2024

A majority of consumers, 73%, are blending online research, physical store visits and options such as buy-online and in-store pickup before making a purchase.

GenAI investment top priority for nearly half of businesses

April 16, 2024

Investing in generative AI is a top priority for 45% of business leaders, and 97% of leaders at companies with more than an annual revenue of $1 billion or…

DIY home improvement retailer joins retail media platform

April 16, 2024

Leroy Merlin, a DIY home improvement and gardening retailer, has partnered with retail media platform Zitcha.

Need live bait? Walmart has a service for that

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The aim is to reel in customers who don’t want to get to the local bait shop super early.

7 Considerations When Evaluating Your Service Provider

Your devices are there for your customers 24x7x365, providing them with reliable, secure service. Is your current service provider able to deliver the same…

Presented by Burroughs, Inc.

Kroger debuts vehicle tag renewal kiosk

April 15, 2024

The Thompson Bridge Kroger in Gainesville, Georgia, has installed a Georgia MVExpress Motor Vehicle Tag Renewal kiosk, according to a report from AccessWDUN.