How personalization and digitalization can drive customer loyalty

by Edward Drax — CEO, Yocuda

Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Claire’s launches nationwide in Walgreens

April 2, 2024

Claire's is now a resident within Walgreens store locations with a dedicated display.

Levi Strauss reopens Japan store with special customer feature

April 2, 2024

Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

Online shoppers want lower prices, free shipping, product variety

April 1, 2024

When it comes to online shopping, the top three qualities consumers seek from an e-commerce retailer are lower prices (60%), free shipping (51%), a wide…

Walmart offers compassion class for store managers

April 1, 2024

Walmart is teaching store managers compassion during a training program held at its headquarters.

Kevin Plank returning as Under Armour chief

March 29, 2024

Kevin Plank, who founded Under Armour, is returning to the CEO role which he left five years ago.

What Is Barcode Technology, And How Does It Impact Retailers?

Discover how barcode technology revolutionizes retail by enhancing inventory management, speeding up checkout processes, and improving customer experiences.

Dollar General curtails self-checkout given theft

March 28, 2024

Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.

Scanners aim to make traveler security experience faster

March 28, 2024

The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.

Retail workers want more tech

March 27, 2024

A good number of retail workers, 40%, feel their employers don't invest in their tech needs and 20% feel it's a non-priority.

AI-powered retail: How to level-up in the human-centric digital evolution

AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization.

Craft retailer Joann files for bankruptcy, stores will remain operating

March 27, 2024

Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.

Wild Art Portal machine dispenses art prints

March 26, 2024

The Reveille Café at Fort Worden State Park in Port Townsend, Washington, has deployed a Wild Art Portal vending machine from Raw Art Collective. This machine…

Piggly Wiggly location home to book vending machine

March 26, 2024

A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.

Tea Shop undertakes in-store digital transformation

March 26, 2024

Tea Shop, a Spain-based bulk seller of fresh tea, has partnered with nsign.tv for its in-store digital transformation project, according to a press release.

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Duo open mom care vending machine in mall

March 25, 2024

A Mama Mergency vending machine has opened at the Dartmouth Mall in Massachusetts, according to a South Coast Today report.

Unlocking retail's unsung heroes: The indispensable role of store managers as strategists

To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.