At CES, Alcatel-Lucent unveils six new retail solutions

January 6, 2011

At this year's Consumer Electronics Show (CES) in Las Vegas, six new retail solutions were debuted by the ng Connect Program, founded by Alcatel-Lucent.The…

Social media integrated into new ReAct retail digital signage

January 6, 2011

Interactive merchandising solutions firm MTI announced that it has integrated popular social media tools that influence how people shop directly into its new…

Starmount launches mobile POS system for retail

January 5, 2011

Starmount has introduced its new mobile selling assistant, Engage, which it says allows retailers to deliver a more efficient, personalized store experience…

Aruba announces Wi-Fi solution for in-store mobile marketing

January 5, 2011

Aruba Networks has announced a new Wi-Fi solution for in-store mobile marketing, developed in partnership with Digby and Nearbuy Systems, that it says enables…

Report: Cross-channel integration a key 2011 retail priority

January 5, 2011

ChannelNet, a sponsor of the November 2010 Aberdeen Group study, "The Roadmap from Multi-Channel to Cross-Channel Retailing," says the report findings clearly…

Shedding legacy practices is key to building great customer experiences

There is opportunity for those who grasp that customers will respond to an experience delivered from their point of view.

Study: Shoppers in larger malls respond better to digital signage

January 5, 2011

London — Shoppers respond better to digital advertising in larger malls because they are consistently happier and more engaged, according to the second wave of…

An Impeccable Customer Experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

When my children were younger and were called to a meal or wanted to help in the kitchen my wife always asked them if their hands were impeccably clean.  She…

Tomax adds employee biometrics to POS line

January 4, 2011

Tomax, a provider of real-time merchandising and store execution software applications and services, has integrated U.are.U fingerprint biometrics from…

Fred's Inc. chooses KSS Retail for price modeling and optimization

January 4, 2011

Discount retailer Fred's Inc. of Memphis, Tenn., has selected KSS Retail as its provider of price modeling, forecasting and price optimization. Fred's, with…

Frank Mayer & Associates turns a page with retail multitouch demo

January 3, 2011

Frank Mayer & Associates Inc. has joined forces with Touch Revolution and Nanonation to announce the launch of a retail multitouch demonstration, according…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…

Sears launching "Blue Blogger Crew"

January 3, 2011

At the 2011 International Consumer Electronics Show in Las Vegas, Sears will unveil its "Blue Blogger Crew," a team of five independent and well-regarded…

Target getting ready to start smaller-store experiment

January 3, 2011

The Minneapolis/St. Paul Business Journal reports that Target, which has its headquarters in Minneapolis, has chosen 10 cities as possible venues for an…

Further Evidence...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...that low-price strategies have a finite life. 

Lord & Taylor gives NYC flagship digital signage facelift

January 2, 2011

Retailer Lord & Taylor recently renovated its flagship New York store, adding a powerful digital-media system from Wixom, Mich.-based Pro-Motion Technology…

Unbendable Customer Experience Rule #4

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Bad customer experiences get the attention. Good ones get the profit.

Attention is Good, Isn't it?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

The wrong kind of attention doesn't help retailers one bit when it comes to customer experience and word-of-mouth. 

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics…