Study: 60 percent of consumers follow a brand via social media, mostly for coupons or promotions

December 6, 2010

Empathica Inc., a provider of customer experience management (CEM) solutions, has announced the results of its latest Empathica Consumer Insights research.

Baking Wars at Michaels

by Jim Joseph — President, Lippe Taylor

It's the holidays, and among other things 'tis the season for baking. I noticed some very interesting marketing activity in the baking category at a surprising…

QuantiSense unveils retail analytics app for iPad

December 5, 2010

QuantiSense has announced the latest release of its retail analytics and business intelligence software, which includes dashboards designed especially for the…

Checkpoint unveils Interactive Public View monitor

December 5, 2010

Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

The Best Price

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Do you have the best price?Are you sure?I recently saw an ad that said "We offer the best...at the best price." What does that mean?  What is the best price?

Gant

by Jim Joseph — President, Lippe Taylor

I was walking down Bleeker Street in NYC the other day, just kind of strolling along. If you don't know, Bleeker Street is a quiet little street in Greenwich…

Sears loses $145 to one of its kiosks

December 2, 2010

Retailers who wish to offer a product with a price that is different online from the one in store should consider strategies to handle customers who discover…

A View into Your Holiday Morning

by Lisa Biank Fasig — Director, JZMcBride and Associates

Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…

Lessons learned from Macy's: Going local can have big payoffs

A local strategy can drive sales, allow flexibility with promotional campaigns.

A two-way integration of digital signage and mobile

by Christopher Hall — w, t

EnQii and Kombi have partnered on an app to further integrate digital signage and mobile techs.

Kodak intros new Smart Print System

December 1, 2010

Eastman Kodak Co. today announced the availability of the PYNK Smart Print System at 5,000 CVS/pharmacy stores nationwide.

NRF: BVI Networks to show shopper behavior analysis tool

November 30, 2010

BVI Networks, provider of the RetailNEXT in-store intelligence system, will release its next generation software for retailers at the National Retail…

IDC report lays out the importance of the multichannel experience

November 30, 2010

Hybris, a multichannel commerce software vendor, has announced the findings of research it has commissioned from IDC looking at how retailers can improve their…

AisleBuyer introduces mobile self-checkout app for Android

November 29, 2010

AisleBuyer LLC, provider of mobile checkout solutions, announced today that its mobile self-checkout application is now available in the Android Marketplace.

Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…

Deploying social media to cultivate customer loyalty

Average spending on social media to achieve loyalty increased by 193 percent over the past year.

Former redbox exec to lead rival DVD kiosk start-up

November 29, 2010

Public Media Works Inc., the Los Angeles-based parent of upstart DVD-rental kiosk company EntertainmentXpress, has hired former redbox executive Greg Waring as…

Holiday Shopping Dilemma

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...when to buy.

Holiday Shopping Index: Most consumers don't know what they're buying this year

November 28, 2010

With the traditional holiday shopping season just beginning, retail stores and online merchants are angling to capture their share of consumer spending.