Empowering store operations with analytics and business intelligence

Retailers can exploit BI, coupled with smart phone technology, to help store ops do its job.

We get a kick out of mobile loyalty

by Sharon Goldman — Senior Director, COLLOQUY

It’s gotten big buzz thanks to a new partnership with Best Buy, and the New York Times has already shown an appetite for this app, but here at COLLOQUY we…

Best Buy Geek Squad

by Jim Joseph — President, Lippe Taylor

If customer service is part of your brand proposition, then I've got a little "best in class" to share with you, IMHO.

Report: 15 percent of consumers use mobile to make purchases

August 17, 2010

Sterling Commerce, an AT&T Inc. company, and Demandware Inc., a provider of on-demand ecommerce, have announced the findings of a new retail study…

Public Media Works placing 7,000 DVD, game rental kiosks in c-stores

August 17, 2010

Sausalito, Calif.-based Public Media Works, Inc. and its wholly-owned subsidiary, EntertainmentXpress Inc., announced today an agreement with Modular…

Best Retail Customer Experiences 2010 winners announced

by James Bickers — Editor, Networld Alliance

More than 1,000 consumers voted on the best retail experiences in eight segments and across multiple attributes.

Children's retailer Magic Beans adds mobile self-checkout

August 16, 2010

AisleBuyer has announced the launch of its virtual assistant and mobile self-checkout system. According to the company, AisleBuyer technology enables consumers…

Chrysalis Software launches outbound notification service for contact centers

August 16, 2010

Chrysalis Software Inc., a provider of contact center professional services and products, has introduced a cloud or premises-based multimedia information…

How old-school catalogs drive up sales

Nine out of 10 of the top converting retail websites in the U.S. also have catalogs.

Making your in-store technology deployment a success, part 1

An expert lays out five key steps to take before beginning any in-store tech project.

Greatness: Accelerating the Recovery, Part III

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways

Largest U.S. shopping mall operator launching location-based retail app

August 15, 2010

Shopkick, a Silicon Valley-based "mobile meets retail" startup, and Simon Brand Ventures, the business-to-consumer arm of Simon Property Group, Inc., have…

Is this the future of interactive retail screen media?

Work underway at MIT's Media Lab points to the future of screen media in retail.

Unbendable Customer Experience Rule #2

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Unbendable Customer Experience Rule #2 Make sure that what you do best−is what your customers want most.

Buy.com launches 'Virtual Dorm Room' online shop

August 12, 2010

Buy.com has launched its new “Virtual Dorm Room,” an online store highlighting suggested “must-haves” for each part of a virtual room in a 360-degree…

Retailers to up IT spend when economy improves

August 12, 2010

According to TalkingRetail.com, the latest IT in Retail report of the top 100 companies, surveyed by Martec International, suggests that retailers' investment…

Consumer research firm launching airport retail study

August 12, 2010

According to Duty-Free News International, consumer research firm Shopping Behaviour Xplained (SBXL) are set to start a study of major airports and top brands…

Executive Summit: Keynote Lunch: I Love You More Than My Dog

Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.

Executive Summit: Q&A Session: Culture vs. Operations

How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.